Service Manager

Liberty Military Housing • Lakeside, CA

11d

About The Position

Liberty Military Housing’s Service Manager manages the resident move-in and move-out life cycle for a multifamily residential community. The role involves substantial customer service, scheduling maintenance work and vendors, and ensuring service requests and work orders are completed promptly. The Service Manager also supervises and trains staff and helps deliver service in line with the company’s quality and customer-satisfaction standards.

The position includes conducting move-related home inspections, coordinating maintenance schedules and make-ready work, communicating with residents about charges and service concerns, maintaining service-related records and systems, and participating in community inspections. The Service Manager must comply with applicable laws, safety regulations, and company policies. The role requires a flexible schedule, including weekends, off-hours, and emergencies as needed, and travel to regional locations for work-related activities.

Requirements

• At least 2 years of experience in residential property management or a role involving extensive customer service.
• Effective communication and interaction skills for exchanging information and giving and receiving work direction with customers, vendors, management, and coworkers.
• Ability to work in a fast-paced environment, multitask, prioritize, and complete assigned duties to meet operational objectives.
• Positive and professional demeanor in all interactions.
• Ability to operate a motor vehicle and a valid driver's license.
• Availability to work a flexible schedule, including weekends, off-hours, and emergencies as required.
• Ability to travel to other regional locations for work, training, meetings, and other work-related activities.

Nice To Haves

• Prior experience supervising one or more staff members.
• Prior experience working with vendors or ordering services such as appliances, plumbing, and electrical work.
• Proficiency and working knowledge of personal computers, keyboarding, internet search, email correspondence, math, Microsoft Office applications including Word and Excel, and other software such as Yardi and Payscan.

Responsibilities

• Schedule and conduct pre-move-in, move-out, and final home inspections.
• Coordinate maintenance staff and vendor schedules to meet move-in deadlines.
• Maintain and monitor make-ready boards to ensure work is distributed accurately and completed on time.
• Provide residents with charges related to move-out and final inspection results.
• Coordinate with the maintenance team to ensure service requests are assigned, scheduled, and completed promptly.
• Train and supervise staff on inspections and other service-related tasks.
• Schedule and monitor water intrusion matters, including resident communication, follow-up, and three-day notices.
• Follow up with residents to confirm services meet company standards and resident expectations.
• Address and follow up on customer service concerns from Satisfacts surveys.
• Promote positive resident relations by responding to resident concerns and requests promptly.
• Maintain reports, systems, and logs, including Keytrak, pest-control, and vendor/product logs.
• Perform administrative and computer tasks, including email communications and entering information into company systems such as Payscan and Yardi.
• Compose and distribute correspondence and notices, including three-day notices, move-out charges, and water-intrusion notices.
• Participate in property walks and inspections of grounds, common areas, parking lots, community rooms, make-readies, and quality control.
• Comply with applicable federal, state, and local laws, Fair Housing requirements, OSHA safety regulations, and company procedures and policies.

Benefits

• Medical, dental, and vision insurance
• Life and AD&D insurance
• 401(k) retirement plan with company match
• Employee Stock Ownership Plan
• Incentive bonus program
• 10 paid holidays per year
• 40 hours of paid sick leave per year
• 80 hours of paid vacation per year
• Medical, dental, and vision insurance eligibility after 30 days of full-time employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed