Service Manager
Bridgestone Americas•355663 Gaillardia, TX
•$21 - $32
About The Position
The Service Manager combines automotive repair knowledge with strong people skills to manage customer relationships and act as a liaison between technicians and customers. The role involves selecting, coaching, leading, training, and supervising vehicle technicians, and assisting with the purchase of parts, materials, and equipment. The Service Manager also helps ensure effective store operations, customer satisfaction, team retention, quality standards, and service sales.
Requirements
- High school diploma or equivalent.
- Four years of auto service technical experience.
- One year of service manager or service writer experience.
- Problem-solving skills, including handling customer complaints.
- Ability to manage inventory, scheduling, and equipment maintenance.
- Ability to lead and coach others.
- Strong teammate, customer-service, and communication skills.
- Ability to recruit and successfully select technicians according to store requirements.
- Willingness to continue education and remain current on automotive repair issues.
- Must maintain a valid automotive driver's license at all times to test-drive customers’ vehicles.
Nice To Haves
- Two-year degree or equivalent.
Responsibilities
- Assign and schedule work duties for auto service staff based on individual skill levels.
- Serve customers’ automotive service needs.
- Oversee hiring and training of an effective auto service team.
- Promote high teammate retention.
- Maintain compliance with quality standards.
- Manage customer interactions, including proactive communication, issue resolution, and follow-up, to support customer satisfaction and retention.
- Act as the primary contact for customer inquiries, feedback, and concerns, fostering long-term customer relationships and loyalty.
- Manage paperwork, customer interactions, financial transactions, and compliance with company policies and standards to support efficient store operations.
- Drive sales through customer interactions, vehicle inspections, and communication between the back and front of the shop.
- Provide insights to the front of the shop to support product and service sales and revenue generation.
- Assist with purchasing parts, materials, and equipment.
- Select, coach, lead, train, and supervise vehicle technicians.
Benefits
- Medical, dental, and vision coverage starting day one.
- Paid vacation and holidays.
- On-the-job training and company-funded ASE certifications.
- Flexible work schedule.
- 401(k) match.
- On-demand daily pay program available.
- Professional development resources.
- Training and regular mentorship.
- Corporate Social Responsibility activities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
