Service Manager

Hy-Vee, Inc.•Papillion, NE

11d•Onsite

About The Position

The Service Manager keeps the store running smoothly by supervising and coordinating employees across all departments and ensuring customers receive prompt, friendly service. The role leads by example, manages schedules, handles customer issues, oversees merchandising and compliance, and supports store operations wherever needed. The Service Manager reports to the Store Director, Store Manager, and Assistant Managers of HWH, Perishables, Store Operations, and eCommerce. Direct reports include all positions except those listed above or as designated by the Store Director. The position requires a high school diploma or equivalent experience. Two or more years of similar or related work experience is preferred. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent experience required.
Ability to solve practical problems and interpret instructions in varied situations with limited standardization.
Ability to accurately perform arithmetic calculations involving fractions, decimals, and percentages.
Ability to conduct interviews to obtain basic information, guide and direct people clearly, follow technical manuals, and maintain frequent contact with customers and employees.
Ability to lead and develop a team and build a collaborative, customer-focused store culture.
Ability to frequently stand and walk throughout a shift in sales, food service, or delivery areas.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, point-of-sale transactions, and cleaning and sanitation duties.

Nice To Haves

Two or more years of similar or related work experience preferred.

Responsibilities

Provide prompt, friendly customer service and make each customer visit a positive experience.
Lead by example and promote positive employee relations, teamwork, friendliness, and accountability.
Plan, prepare, and adjust work schedules; assign duties and follow up to ensure work is completed properly and on time.
Supervise and coordinate employees across store areas in the Department Manager's absence, or perform work at any job level as needed.
Ensure consistent customer service throughout the store and address customer issues promptly and professionally.
Train employees on store policies, department procedures, and job duties, and provide ongoing education about updated policies and procedures.
Evaluate employee performance and recommend personnel actions, including promotions, transfers, or dismissals.
Train employees in safety procedures, enforce those procedures, and complete customer accident forms and first reports of injury as needed.
Order merchandise, verify deliveries and product quality, and report discrepancies between orders and received products.
Determine locations for advertising and promotional displays and ensure product quality and quantities meet customer and store demands.
Compile, store, retrieve, and interpret managerial data, including sales, inventory reports, and advertising and display projections.
Review personnel records for completeness and accuracy and understand the basics of the payroll system.
Handle cash registers and transactions involving Western Union, money orders, and hunting and fishing licenses.
Recommend cost-reduction programs and merchandise additions, deletions, and shelf allocations.
Handle confidential information, including pricing, sales and profit-and-loss reports, and employee wages, with discretion.
Follow Hy-Vee policies and store guidelines.
Report to work as scheduled and on time.