Front End Manager

Food City (K-VA-T Food Stores Inc)•Blountville, TN

11d•Onsite

About The Position

The Front End Manager supervises and monitors the overall functions of the store's front end, including cashiers, courtesy clerks, fuel associates, and the computer room operator. The role promotes courteous and efficient customer service, keeps checkout lines moving, and coordinates lane pick-ups. The manager is responsible for security and proper handling of safes, change funds, cash, deposits, bank funds, and pick-ups. They oversee check cashing and tendering, coupon handling, banking and armored car procedures, and compliance for payment methods, money services, and other front-end transactions. They also maintain front-end housekeeping and supplies, help ensure adequate carts and customer-service-area inventory, answer incoming calls, and ensure associates take scheduled breaks and lunches. The role requires following and enforcing company policies and applicable laws, including those concerning age-restricted products, WIC and EWIC, child labor, anti-money laundering, and money service businesses. Other duties may be assigned as needed.

Requirements

Must be at least 18 years of age.
Ability to meet standard physical and mental demands.
Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks.
Ability to interact daily with individuals at various levels.
Ability to attend onsite work during scheduled shifts and adhere to company time and attendance policies.

Responsibilities

Promote and maintain efficient, courteous customer service and ensure the policy of no more than two customers waiting in line is followed.
Supervise and monitor all front-end functions and associates, including cashiers, courtesy clerks, fuel associates, and the computer room operator.
Coordinate lane pick-ups and help keep checkout lines moving.
Maintain security of safes and change funds; count the safe during scheduled shifts and keep safes locked.
Secure and account for safe combinations, keys, and numbers entrusted to the manager.
Ensure cash, deposits, pick-ups, bank funds, and armored-car transactions are handled and verified according to company procedures.
Cash and approve checks and monitor check-cashing and tendering procedures.
Promote ValuCard use and monitor and enforce coupon-handling procedures.
Monitor supply usage and maintain front-end housekeeping, including check stands, store fronts, shopping carts, and the parking lot.
Ensure adequate shopping carts are available on the front end.
Know and enforce the company dress code, including proper use of name tags.
Follow company policies and procedures for rental equipment.
Follow and enforce laws and company procedures governing alcoholic beverages, tobacco, other age-restricted products, WIC and EWIC, payment cards, tax-exempt transactions, and charge accounts.
Assist in maintaining inventory levels for items sold in the customer-service area and candy racks.
Follow and enforce procedures for two-party checks, authorized payroll checks, and check fees.
Follow and enforce procedures for money transfers, money orders, postage stamps, coin machines, hunting and fishing licenses, rentals, promotional tickets, and lottery or lotto tickets.
Ensure front-end associates take breaks and lunches as scheduled.
Answer and facilitate incoming phone calls.
Follow and enforce company policies concerning child labor laws and anti-money laundering and money service business compliance.
Assist with weekly produce tests for authorized cash-register operators.
Assist cashiers with unloading the bottom of shopping carts.
Perform other duties as assigned.