Front End Manager
About The Position
The Front End Manager supervises the overall functions of the front end and oversees cashiers, courtesy clerks, fuel and video associates, and the computer room operator. The role promotes efficient, courteous customer service and helps keep checkout lines moving. It is responsible for front-end cash and fund security, including safe and change funds, deposits, pickups, checks, banking, and armored car procedures. The manager ensures associates follow company policies and procedures, applicable laws, and required handling processes for payments, coupons, rentals, regulated products, and customer-service transactions. The role also supports front-end housekeeping, supply and inventory levels, scheduled breaks and lunches, incoming phone calls, and other duties as needed.
Requirements
- Working knowledge of computer and check-lane recovery offline procedures.
- Ability to follow and enforce company policies and procedures and applicable federal, state, and local laws relevant to front-end operations.
Responsibilities
- Promote and maintain efficient and courteous customer service.
- Supervise and monitor the functions of the front end and the work of cashiers, courtesy clerks, fuel and video associates, and the computer room operator; coordinate lane pickups.
- Maintain safe and change funds, count the safe during scheduled shifts, and enforce safe security procedures, including keeping safes locked and safeguarding combinations, keys, and numbers.
- Ensure cash, deposits, pickups, and funds are properly handled and secured; verify funds received from the bank according to company procedures.
- Cash and approve checks and monitor check-cashing and tendering procedures, including two-party checks and authorized payroll checks and fees.
- Promote use of ValuCard and monitor and enforce coupon-handling procedures.
- Monitor supply usage and maintain good housekeeping and adequate shopping-cart availability at the front end.
- Enforce company dress-code policies, including proper name-tag use, and ensure UPS deliveries are logged.
- Follow policies and procedures for rental equipment and for Charge Accounts, Debit/Credit/EFS/EBT/Gift Cards, tax-exempt orders, WIC checks, banking, and armored car services.
- Follow and enforce applicable laws and company procedures for sales of alcoholic beverages, tobacco products, lottery and lotto tickets, and child labor.
- Follow procedures for sales of money orders, postage stamps, Coinstar services, hunting and fishing licenses, rentals, and promotional tickets.
- Assist in maintaining inventory levels for items in the customer service area and candy racks.
- Maintain working knowledge of computer and check-lane recovery offline procedures.
- Ensure front-end associates take breaks and lunches as scheduled.
- Answer and facilitate incoming phone calls.
- Assist with weekly produce tests for authorized cash-register operators, keeping checkout lines moving, and helping cashiers unload the bottoms of shopping carts.
- Perform other duties as assigned.
Benefits
- 401(k) with company match
- Employee Stock Ownership Plan
- Weekly paychecks with direct deposit
- Company-paid life and disability insurance
- Medical plan with wellness benefits
- Dental plan
- Paid holidays
- Paid vacations
- Associate offers
- Flexible schedules
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
