Front End Manager
About The Position
The Front End Manager supervises and monitors the front end, including cashiers, courtesy clerks, fuel and video associates, and the computer room operator. The role promotes courteous customer service and efficient checkout operations while coordinating lane pick-ups and helping keep checkout lines moving. The manager is responsible for safeguarding and accounting for store funds, including safes, cash, deposits, bank funds, and pick-ups. The role oversees cash handling, check cashing, tendering, coupon procedures, banking and armored car services, and transactions involving charge accounts, payment cards, WIC checks, tax-exempt orders, and other specified services and products. The position also supports front-end housekeeping, supplies, shopping cart availability, inventory in the customer service area and candy racks, associate break and lunch schedules, dress-code compliance, UPS delivery logs, and customer phone calls. The manager follows and enforces applicable laws and company policies, including those concerning age-restricted sales, lottery tickets, child labor, rental equipment, and other front-end operations. Other duties may be assigned as needed.
Responsibilities
- Promote and maintain efficient, courteous customer service.
- Supervise and monitor front-end operations and front-end associates, including cashiers, courtesy clerks, fuel and video associates, and the computer room operator.
- Coordinate lane pick-ups and assist with maintaining fast-moving checkout lines.
- Maintain and secure safes, change funds, cash, deposits, pick-ups, and other funds; count the safe during scheduled shifts and safeguard safe combinations, keys, and numbers.
- Cash and approve checks and monitor compliance with check-cashing and tendering procedures.
- Monitor and enforce coupon-handling procedures and promote use of ValuCard.
- Monitor supply usage and maintain good housekeeping and adequate shopping cart availability on the front end.
- Enforce company dress-code policies, including proper name-tag use.
- Ensure UPS deliveries are logged.
- Follow policies and procedures for rental equipment and for banking and armored car services.
- Follow and enforce applicable laws and company procedures concerning alcoholic beverages, tobacco products, lottery and lotto tickets, WIC checks, child labor, and other regulated operations.
- Maintain and enforce procedures for charge accounts, debit, credit, EFS, EBT, and gift cards.
- Assist in maintaining appropriate inventory levels for items in the customer service area and candy racks.
- Maintain working knowledge of computer and check-lane recovery offline procedures.
- Follow procedures for two-party checks and authorized payroll checks, including check fees.
- Follow procedures for money orders, postage stamps, Coinstar, hunting and fishing licenses, rentals, and promotional tickets.
- Ensure front-end associates take scheduled breaks and lunches.
- Verify funds received from the bank in accordance with company procedures.
- Answer and facilitate incoming phone calls.
- Follow and enforce policies regarding tax-exempt orders.
- Assist with weekly produce tests for authorized cash-register operators.
- Assist cashiers with unloading the bottoms of shopping carts.
- Perform other duties as assigned.
Benefits
- 401(k) with company match
- Employee Stock Ownership Plan
- Weekly paychecks with direct deposit
- Company-paid life and disability insurance
- Medical plan with wellness benefits
- Dental plan
- Paid holidays
- Paid vacations
- Associate offers
- Flexible schedules
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
