Front End Manager

Food City (K-VA-T Food Stores Inc)•Paintsville, KY

11d•Onsite

About The Position

The Front End Manager supervises and monitors all front-end functions and associates, including cashiers, courtesy clerks, fuel associates, and the computer room operator. The role promotes courteous, efficient customer service, keeps checkout lines moving, and coordinates lane pick-ups. The manager is responsible for the security and proper handling of safes, change funds, cash, deposits, bank receipts, and pick-ups. They enforce procedures for check cashing, coupons, payment methods, banking, armored-car services, and money services. They also uphold company policies and applicable laws covering age-restricted products, WIC and EWIC, child labor, and anti-money-laundering and money-service-business compliance. Additional duties include maintaining front-end cleanliness and shopping-cart availability, monitoring supplies, supporting inventory levels in the customer-service area and candy racks, answering incoming calls, ensuring scheduled breaks and lunches, and assisting with cashier training and checkout operations. Other duties may be assigned as needed.

Requirements

Must be at least 18 years of age.
Ability to meet standard physical and mental demands.
Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks.
Ability to interact and maintain contact with individuals at various levels on a daily basis.
Ability to attend on-site work during scheduled shifts and adhere to company time and attendance policies.

Responsibilities

Promote courteous, efficient customer service and enforce the policy of no more than two customers waiting in line.
Supervise and monitor front-end functions and all cashiers, courtesy clerks, fuel associates, and the computer room operator.
Coordinate lane pick-ups and help keep checkout lines moving.
Maintain the security of safes and change funds; count the safe during scheduled shifts and keep safes locked.
Safeguard entrusted safe combinations, keys, and numbers, and ensure funds are maintained and secured.
Ensure cash, deposits, pick-ups, bank funds, and armored-car transactions are handled and verified according to company procedures.
Cash and approve checks, and monitor compliance with check-cashing, tendering, two-party check, and authorized payroll check procedures, including fees.
Promote ValuCard use and monitor and enforce coupon-handling procedures.
Monitor supply usage and maintain front-end housekeeping, including clean check stands and storefronts, clean carts, and a debris-free parking lot.
Maintain an adequate number of shopping carts at the front end.
Enforce company dress-code policies, including proper use of name tags.
Follow procedures for rental equipment and for sales of alcoholic beverages, tobacco, and other age-restricted products.
Follow and enforce laws and company procedures for WIC and EWIC processing, charge accounts, debit/credit/EFS/EBT/gift cards, and tax-exempt transactions.
Assist with maintaining inventory levels for items in the customer-service area and candy racks.
Follow procedures for money transfers, money orders, postage stamps, coin machines, hunting and fishing licenses, rentals, promotional tickets, and lottery/lotto tickets.
Ensure front-end associates take breaks and lunches as scheduled.
Answer and facilitate incoming phone calls.
Enforce company policies regarding child labor laws and anti-money-laundering and money-service-business compliance.
Assist with weekly produce tests for authorized cash-register operators.
Assist cashiers with unloading the bottom of shopping carts.
Perform other duties as assigned.