Front End Manager

Food City (K-VA-T Food Stores Inc)•Kingston, PA

11d•Onsite

About The Position

The Front End Manager supervises the store’s front-end operations and associates, including cashiers, courtesy clerks, fuel associates, and the computer room operator. The role promotes courteous customer service, efficient checkout lines, secure and accurate handling of funds, and compliance with company policies and applicable laws. It also supports front-end housekeeping, inventory levels in customer service areas, scheduling of associate breaks and lunches, and a variety of customer service and retail transactions.

Requirements

Must be at least 18 years of age.
Ability to meet standard physical and mental demands.
Ability to understand and follow verbal and/or written instructions, perform routine and repetitive tasks, and interact with individuals at various levels on a daily basis.
Ability to attend on-site work during scheduled shifts and comply with company time and attendance policies.

Responsibilities

Promote courteous customer service and maintain the policy of no more than two customers waiting in line.
Supervise and monitor front-end functions and cashiers, courtesy clerks, fuel associates, and the computer room operator; coordinate lane pick-ups.
Maintain safe and change-fund security, count the safe during scheduled shifts, secure combinations and keys, and ensure funds, cash, deposits, and pick-ups are handled properly.
Cash and approve checks and monitor check-cashing and tendering procedures, including two-party and authorized payroll checks and applicable fees.
Promote ValuCard use and monitor and enforce coupon-handling procedures.
Monitor supply usage and maintain good front-end housekeeping, including clean check stands, store fronts, carts, and parking lots, with adequate carts available.
Know and enforce the company dress code, including proper name-tag use.
Follow policies and procedures for rental equipment, payment types and accounts, banking, armored car services, and the sale of money transfers, money orders, postage stamps, coin-machine services, hunting and fishing licenses, rentals, promotional tickets, and lottery/lotto tickets.
Enforce applicable laws and company policies for age-restricted products, WIC and EWIC processing, child labor, anti-money laundering, and money service business compliance.
Assist in maintaining inventory levels in the customer service area and candy racks.
Ensure front-end associates take scheduled breaks and lunches.
Verify funds received from the bank or armored car services in accordance with company policies and procedures.
Answer and facilitate incoming phone calls.
Assist with weekly produce tests for authorized cash register operators, keeping checkout lines moving, and helping cashiers unload the bottoms of shopping carts.
Perform other duties as assigned.