Front End Manager
About The Position
The Front End Manager supervises the total functions of the store’s front end, including cashiers, courtesy clerks, fuel associates, and the computer room operator. The role promotes courteous, efficient customer service and keeps checkout lines moving while coordinating lane pick-ups and maintaining front-end operations. The manager is responsible for the security and proper handling of cash, safe funds, deposits, checks, and other financial transactions. The position also enforces company procedures and applicable laws covering payment methods, age-restricted products, WIC/EWIC, money services, banking, child labor, and rental equipment. Additional duties include maintaining front-end cleanliness and supplies, ensuring scheduled breaks and lunches, answering phone calls, and supporting cashier training and checkout procedures. Other duties may be assigned as needed.
Requirements
- Must be at least 18 years of age.
- Ability to meet standard physical and mental demands.
- Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks.
- Ability to interact daily with individuals at various levels.
- Ability to attend on-site work during scheduled shifts and adhere to company time and attendance policies.
Responsibilities
- Promote courteous and efficient customer service and enforce the policy of having no more than two customers waiting in line.
- Supervise and monitor all front-end functions and associates, including cashiers, courtesy clerks, fuel associates, and the computer room operator.
- Coordinate lane pick-ups and help keep checkout lines moving.
- Maintain security of safes, change funds, combinations, keys, and other entrusted security information; count the safe during scheduled shifts and keep safes locked.
- Ensure cash, deposits, pick-ups, and funds received from banks or armored car services are handled and verified according to company procedures.
- Cash and approve checks and monitor check-cashing and tendering procedures, including two-party checks, authorized payroll checks, and applicable fees.
- Promote ValuCard use and monitor and enforce coupon-handling procedures.
- Monitor supply usage and maintain good housekeeping on the front end, including check stands, store fronts, shopping carts, and the parking lot.
- Maintain adequate shopping-cart availability on the front end and keep carts clean and litter-free.
- Enforce company dress-code policies, including proper use of name tags.
- Follow policies and procedures for rental equipment.
- Follow and enforce applicable laws and company procedures for alcohol, tobacco, other age-restricted products, WIC/EWIC, payment and account types, banking, armored-car services, and anti-money-laundering and money-service-business compliance.
- Assist with inventory levels for customer-service-area merchandise and candy racks.
- Follow procedures for money transfers, money orders, postage stamps, coin machines, hunting and fishing licenses, rentals, promotional tickets, and lottery/lotto tickets.
- Ensure front-end associates take breaks and lunches as scheduled.
- Answer and facilitate incoming phone calls.
- Follow and enforce company policies regarding child labor laws.
- Assist in giving weekly produce tests to authorized cash-register operators.
- Assist cashiers with unloading the bottoms of shopping carts.
- Perform other duties as assigned.
Benefits
- 401(k) with company match
- Employee Stock Ownership Plan
- Weekly paychecks with direct deposit
- Company-paid life and disability insurance
- Medical plan with wellness benefits
- Dental plan
- Paid holidays
- Paid vacations
- Associate offers
- Flexible schedules
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
