Front End Manager

Food City (K-VA-T Food Stores Inc)•Trussville, AL

11d•Onsite

About The Position

The Front End Manager supervises the store’s front-end functions and associates, including cashiers, courtesy clerks, fuel associates, and the computer room operator. The role helps maintain efficient, courteous customer service and keep checkout lines moving, while coordinating lane pick-ups and responding to incoming calls. The manager is responsible for the security and handling of cash, safes, change funds, deposits, bank funds, and pick-ups. The role also monitors and enforces procedures for check cashing, coupons, payment methods, rentals, money services, and regulated or age-restricted products. The manager helps maintain front-end cleanliness, shopping-cart availability, supply usage, and inventory in the customer service area and candy racks, and ensures associates take scheduled breaks and lunches. The position requires following and enforcing company policies and applicable laws, including those concerning security, child labor, WIC/EWIC, alcohol and tobacco sales, anti-money laundering, and money service business compliance. Other duties may be assigned as needed. Food City describes its workplace as offering flexible schedules and opportunities to participate in local civic organizations.

Requirements

Must be 18 years of age or older.
Ability to meet standard physical and mental demands.
Ability to understand and follow verbal and/or written instructions and perform routine and repetitive tasks.
Ability to maintain constant contact and interaction with individuals at various levels on a daily basis.
Ability to attend on-site work during scheduled shifts and comply with company time and attendance policies.

Responsibilities

Promote and maintain efficient, courteous customer service, following the policy that no more than two customers wait in line.
Supervise and monitor front-end functions and cashiers, courtesy clerks, and fuel associates.
Supervise and monitor the computer room operator and coordinate lane pick-ups.
Maintain the security of safes and change funds, count the safe during scheduled shifts, keep safes locked, and safeguard entrusted combinations, keys, and numbers.
Ensure cash, deposits, pick-ups, and funds received from the bank or armored car services are handled and verified according to company procedures.
Cash and approve checks and monitor check-cashing and tendering procedures, including two-party and authorized payroll checks and applicable fees.
Promote ValuCard use and monitor and enforce coupon-handling procedures.
Monitor supply usage and maintain good housekeeping on the front end, including clean check stands and storefronts, clean carts, and a debris-free parking lot; maintain adequate cart availability.
Know and enforce company dress-code policies, including proper use of name tags.
Follow policies and procedures for rental equipment and for Charge Accounts, Debit/Credit/EFS/EBT/Gift Cards/EWIC/Tax Exempt transactions.
Follow and enforce laws and company procedures concerning alcohol, tobacco, other age-restricted products, WIC/EWIC, child labor, anti-money laundering, and money service business compliance.
Help maintain proper inventory levels in the customer service area and candy racks.
Follow and enforce procedures for banking and armored car services, money transfers, money orders, postage stamps, coin machines, hunting and fishing licenses, rentals, promotional tickets, and lottery/lotto tickets.
Ensure front-end associates take breaks and lunches as scheduled.
Answer and facilitate incoming phone calls.
Assist in giving weekly produce tests to authorized cash register operators.
Help keep checkout lines moving and assist cashiers with unloading the bottoms of shopping carts.
Perform other duties as assigned.