Front End Manager

Food City (K-VA-T Food Stores Inc)•Loudon, NH

11d•Onsite

About The Position

The Front End Manager supervises the store’s front-end operations, including cashiers, courtesy clerks, fuel associates, and the computer room operator. The role promotes courteous customer service, keeps checkout lines moving, coordinates lane pick-ups, and helps ensure front-end associates take scheduled breaks and lunches. The manager is responsible for the security and proper handling of store funds, including safes, change funds, cash, deposits, pick-ups, bank funds, and armored-car services. The role also monitors and enforces procedures for check cashing, coupons, payment methods, charge accounts, money services, rentals, and age-restricted products. It ensures compliance with applicable laws and company policies, including requirements related to WIC/EWIC, child labor, anti-money laundering, and money service businesses. The position also maintains front-end housekeeping and supplies, supports inventory levels in the customer service area and candy racks, answers incoming phone calls, and assists with cashier procedures and produce tests. Other duties may be assigned as needed. Food City describes itself as a privately held, family-owned company and offers flexible schedules.

Requirements

Must be 18 years of age or older.
Ability to meet standard physical and mental demands.
Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks.
Ability to interact daily with individuals at various levels.
Ability to attend on-site work during scheduled shifts and adhere to company time and attendance policies.

Responsibilities

Promote and maintain efficient, courteous customer service and follow the policy of no more than two customers waiting in line.
Supervise and monitor front-end functions, cashiers, courtesy clerks, fuel associates, and the computer room operator; coordinate lane pick-ups.
Maintain the security of safes and change funds, count the safe during scheduled shifts, and enforce safe-security procedures.
Keep safe combinations, keys, and numbers secure; ensure funds, cash, deposits, and pick-ups are handled and secured properly.
Cash and approve checks and monitor check-cashing and tendering procedures.
Promote use of ValuCard and monitor and enforce coupon-handling procedures.
Monitor supply usage and maintain front-end housekeeping, including check stands, store fronts, shopping carts, and the parking lot; keep adequate carts available.
Enforce company dress-code policies, including proper use of name tags.
Follow policies and procedures for rental equipment and for Charge Accounts, Debit/Credit/EFS/EBT/Gift Cards/EWIC/Tax Exempt transactions.
Follow and enforce laws and company procedures for alcoholic beverages, tobacco, other age-restricted products, WIC and EWIC processing, child labor, anti-money laundering, and money service business compliance.
Assist in maintaining inventory levels for items in the customer service area and candy racks.
Follow procedures for two-party checks, authorized payroll checks and fees, banking, armored-car services, and verifying funds received from banks or armored-car services.
Follow procedures for sales of money transfers, money orders, postage stamps, coin machines, hunting and fishing licenses, rentals, promotional tickets, and lottery/lotto tickets.
Ensure front-end associates take breaks and lunches as scheduled.
Answer and facilitate incoming phone calls.
Assist with weekly produce tests for authorized cash-register operators and help keep checkout lines moving.
Assist cashiers with unloading the bottoms of shopping carts.
Perform other duties as assigned.