Front End Manager

Food City (K-VA-T Food Stores Inc)•Hazard, KY

11d•Onsite

About The Position

The Front End Manager supervises and monitors the functions of the store's front end, including cashiers, courtesy clerks, fuel associates, and the computer room operator. The role promotes courteous, efficient customer service and keeps checkout lines moving. It also oversees the handling and security of cash, safes, deposits, bank funds, and payment transactions, while ensuring compliance with company procedures and applicable laws. The manager maintains front-end housekeeping and supplies, supports checkout operations, answers incoming phone calls, and helps ensure associates follow their scheduled breaks and lunches. The role also enforces policies for age-restricted products, WIC and EWIC, payment and customer-service offerings, rentals, banking, lottery and other services, child labor, and anti-money-laundering compliance. Other duties may be assigned as needed. Food City describes itself as a privately held, family-owned company focused on serving its communities. The company offers flexible schedules and encourages associates to participate in local civic organizations.

Requirements

Must be 18 years of age or older.
Ability to meet standard physical and mental demands.
Ability to understand and follow verbal and/or written instructions, perform routine and repetitive tasks, and interact regularly with individuals at various levels.
Ability to attend on-site work during scheduled shifts and adhere to company time and attendance policies.

Responsibilities

Promote and maintain efficient, courteous customer service and enforce the policy of no more than two customers waiting in line.
Supervise and monitor front-end functions, cashiers, courtesy clerks, fuel associates, and the computer room operator; coordinate lane pick-ups.
Maintain the security of safes, change funds, cash, deposits, pick-ups, combinations, keys, and numbers; count the safe during scheduled shifts and keep safes locked.
Cash and approve checks and monitor check-cashing and tendering procedures.
Promote use of ValuCard and monitor and enforce coupon-handling procedures.
Monitor supply usage and maintain front-end housekeeping, including clean check stands and store fronts, clean carts, and a litter- and debris-free parking lot.
Maintain an adequate number of shopping carts at the front end.
Enforce company dress-code policies, including proper use of name tags.
Follow policies and procedures for rental equipment.
Enforce applicable laws and company procedures for sales of alcoholic beverages, tobacco, and other age-restricted products.
Follow and enforce federal and state laws and company procedures regarding WIC and EWIC processing.
Maintain and enforce procedures for charge accounts, debit and credit cards, EFS, EBT, gift cards, EWIC, and tax-exempt transactions.
Assist with maintaining proper inventory levels for items in the customer-service area and candy racks.
Enforce procedures for two-party checks and authorized payroll checks, including check fees.
Follow and enforce policies and procedures for banking and armored car services.
Follow procedures for money transfers, money orders, postage stamps, coin machines, hunting and fishing licenses, rentals, promotional tickets, and lottery/lotto tickets.
Ensure front-end associates take breaks and lunches as scheduled.
Verify funds received from the bank or armored car services in accordance with company procedures.
Answer and facilitate incoming phone calls.
Follow and enforce company policies regarding child labor laws.
Assist with weekly produce tests for authorized cash register operators.
Help keep checkout lines moving and assist cashiers with unloading the bottom of shopping carts.
Follow and enforce anti-money-laundering policies and money-service-business compliance.