Engineer Jobs

About The Position

Requirements

• Bachelor’s degree in computer science or electrical engineering.
• 10 or more years of customer support experience in semiconductor or related fields.
• Ability to interact with customers across engineering, FAE, sales, procurement, product management, supply chain, and C-level functions.
• Strong team spirit and a proactive, professional attitude.
• Ability to work in a global and diverse environment.
• Willingness to learn and improve.
• Excellent English communication skills, including verbal and written fluency.
• Willingness to travel domestically and internationally up to 20%.

Nice To Haves

• Additional language expertise.

Responsibilities

• Manage product-related sales and service requests and provide technical support to customers.
• Analyze problems in installed application systems, identify and verify technical resolutions, and make fixes when required.
• Collaborate with sales, engineering, and product management teams to gather accurate information about application usage, system operations, and product management.
• Prepare the technical elements of proposals and define technical solution guidelines for the sales team.
• Help customers evaluate Menlo Micro products and evaluation kits, provide models for design simulation, identify differences between established and customer results, and recommend modifications when applicable.
• Troubleshoot customer system applications and other engineering issues, follow up on customer activities, and monitor them for new sales opportunities.
• Prepare records, data, and documents for product presentations; conduct training sessions on new products and services; and support product demonstrations and training organized by the sales team.
• Coordinate with sales, marketing, systems applications, and executive designers to design application systems and formulate product specifications around customer needs.
• Review customer design drawings, schematics, and layouts for compliance with company design guidelines; recommend performance improvements; and check customer bills of materials for appropriate components.
• Provide technical market intelligence and support corporate product strategy from a technical perspective.
• Evaluate customer systems-application requirements and address the technical, technological, and functional aspects of proposals as instructed.
• Assist the applications engineering manager with tests and installation procedures, project schedules, market-trend research, and analysis of emerging trends to recommend new application-engineering products.
• Set up demonstration systems at company-sponsored or company-participated seminars, conferences, and meetings, ensuring system performance and credibility.
• Provide technical training to branch personnel on consumer-specific applications of application-engineering products in development.
• Serve as the main focal point for customer failure analysis and applications support.