Sr. Field Applications Engineer
About The Position
Menlo Micro is seeking a Field Applications Engineer to support successful sales conversion by working with customers, regional sales managers, and manufacturers’ representatives. The role covers pre-sales support, including helping formulate product specifications to meet customer needs, and post-sales support to help customer projects enter production successfully. The engineer will also develop technical field-training materials and assist with training the sales team. The position is based in Austin, Texas, or the surrounding area, and reports to the VP, Sales & Business Development. Domestic and international travel of up to 20% is required.
Requirements
- Bachelor’s degree in computer science or electrical engineering.
- 10 or more years of customer support experience in semiconductor or related fields.
- Ability to interact with customers across engineering, FAE, sales, procurement, product management, supply chain, and C-level functions.
- Strong team spirit and a proactive, professional attitude.
- Ability to work in a global and diverse environment.
- Willingness to learn and improve.
- Excellent English communication skills, including verbal and written fluency.
- Willingness to travel domestically and internationally up to 20%.
Nice To Haves
- Additional language expertise.
Responsibilities
- Manage product-related sales and service requests and provide technical support to customers.
- Analyze problems in installed application systems, identify and verify technical resolutions, and make fixes when required.
- Collaborate with sales, engineering, and product management teams to gather accurate information about application usage, system operations, and product management.
- Prepare the technical elements of proposals and define technical solution guidelines for the sales team.
- Help customers evaluate Menlo Micro products and evaluation kits, provide models for design simulation, identify differences between established and customer results, and recommend modifications when applicable.
- Troubleshoot customer system applications and other engineering issues, follow up on customer activities, and monitor them for new sales opportunities.
- Prepare records, data, and documents for product presentations; conduct training sessions on new products and services; and support product demonstrations and training organized by the sales team.
- Coordinate with sales, marketing, systems applications, and executive designers to design application systems and formulate product specifications around customer needs.
- Review customer design drawings, schematics, and layouts for compliance with company design guidelines; recommend performance improvements; and check customer bills of materials for appropriate components.
- Provide technical market intelligence and support corporate product strategy from a technical perspective.
- Evaluate customer systems-application requirements and address the technical, technological, and functional aspects of proposals as instructed.
- Assist the applications engineering manager with tests and installation procedures, project schedules, market-trend research, and analysis of emerging trends to recommend new application-engineering products.
- Set up demonstration systems at company-sponsored or company-participated seminars, conferences, and meetings, ensuring system performance and credibility.
- Provide technical training to branch personnel on consumer-specific applications of application-engineering products in development.
- Serve as the main focal point for customer failure analysis and applications support.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
