Front End Manager

Food City (K-VA-T Food Stores Inc)•Chattanooga, TN

11d•Onsite

About The Position

The Front End Manager supervises and monitors the front end, including cashiers, courtesy clerks, fuel associates, and the computer room operator. The role helps ensure courteous, efficient customer service, keeps checkout lines moving, and coordinates lane pick-ups. It is responsible for safeguarding cash, safes, deposits, and other funds, and for ensuring that cash handling, banking, check processing, and money-service procedures are followed. The manager enforces company policies and applicable laws covering age-restricted products, WIC and EWIC, child labor, anti-money laundering, and payment methods. The role also supports front-end housekeeping, supply use, inventory levels in the customer service area and candy racks, associate breaks and lunches, phone calls, and other duties as needed. The position requires on-site attendance during scheduled shifts.

Requirements

Must be 18 years of age or older.
Ability to meet standard physical and mental demands.
Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks.
Ability to interact regularly with individuals at various levels.
Ability to attend on-site work during scheduled shifts and comply with company time and attendance policies.

Responsibilities

Promote and maintain efficient, courteous customer service and follow the policy of no more than two customers waiting in line.
Supervise and monitor all front-end functions, cashiers, courtesy clerks, fuel associates, and the computer room operator; coordinate lane pick-ups.
Maintain security of safes and change funds, count the safe during scheduled shifts, keep safes locked, and safeguard entrusted combinations, keys, and numbers.
Ensure cash, deposits, pick-ups, and funds received from banks or armored car services are handled and verified according to company procedures.
Cash and approve checks and monitor check-cashing and tendering procedures, including two-party checks and authorized payroll checks and fees.
Promote use of ValuCard and monitor and enforce coupon-handling procedures.
Monitor supply usage and promote good front-end housekeeping, including clean check stands and storefronts, clean carts, and a debris-free parking lot.
Maintain an adequate number of shopping carts at the front end.
Enforce the company dress code, including proper use of name tags.
Follow procedures for rental equipment and enforce laws and company policies for alcoholic beverages, tobacco, and other age-restricted products.
Follow and enforce federal and state laws and company procedures regarding WIC and EWIC processing.
Maintain and enforce procedures for charge accounts, debit and credit cards, EFS, EBT, gift cards, EWIC, and tax-exempt transactions.
Assist with maintaining appropriate inventory levels for items in the customer service area and candy racks.
Follow and enforce banking and armored-car service procedures.
Follow procedures for money transfers, money orders, postage stamps, coin machines, hunting and fishing licenses, rentals, promotional tickets, and lottery or lotto tickets.
Ensure front-end associates take scheduled breaks and lunches.
Answer and facilitate incoming phone calls.
Know, follow, and enforce company policies regarding child labor laws.
Assist with administering weekly produce tests to authorized cash register operators.
Help keep checkout lines moving and assist cashiers with unloading the bottoms of shopping carts.
Know, follow, and enforce anti-money laundering policies and money-service-business compliance.
Perform other duties as assigned.