Front End Manager

Food City (K-VA-T Food Stores Inc)•Ringgold, GA

11d•Onsite

About The Position

The Front End Manager supervises the front end of the store, including cashiers, courtesy clerks, fuel associates, and the computer room operator. The role is responsible for courteous and efficient customer service, keeping checkout lines moving, coordinating lane pick-ups, and ensuring associates take scheduled breaks and lunches. The manager safeguards and accounts for cash, deposits, safe funds, keys, and combinations; oversees check handling, banking, armored car services, and other financial transactions; and ensures compliance with applicable laws and company procedures. The position also maintains front-end cleanliness and supplies, supports inventory levels in the customer service area and candy racks, and handles incoming phone calls. Other duties may be assigned as needed. Food City describes itself as a privately held, family-owned company focused on serving its communities. It offers flexible schedules and encourages associates to participate in local civic organizations.

Requirements

Must be 18 years of age or older.
Ability to meet standard physical and mental demands.
Ability to understand and follow verbal and/or written instructions and perform routine and repetitive tasks.
Ability to maintain constant daily contact and interaction with individuals at various levels.
Ability to attend onsite work during scheduled shifts and adhere to company time and attendance policies.

Responsibilities

Promote and maintain efficient, courteous customer service and enforce the policy of no more than two customers waiting in line.
Supervise and monitor front-end functions and cashiers, courtesy clerks, fuel associates, and the computer room operator; coordinate lane pick-ups.
Maintain safe and change funds, count the safe during scheduled shifts, secure safe combinations and keys, and ensure cash, deposits, pick-ups, and bank funds are properly handled.
Enforce safe-security policies and procedures and keep safes locked.
Cash and approve checks and monitor check-cashing and tendering procedures, including two-party checks and authorized payroll checks and fees.
Promote use of ValuCard and monitor and enforce coupon-handling procedures.
Monitor supply usage and maintain good housekeeping on the front end, including check stands, store fronts, carts, and the parking lot; ensure adequate carts are available.
Enforce company dress-code policies, including proper use of name tags.
Follow policies and procedures regarding rental equipment.
Follow and enforce laws and company procedures for sales of alcohol, tobacco, and other age-restricted products, as well as WIC and EWIC processing.
Maintain and enforce procedures for charge accounts, debit and credit cards, EFS, EBT, gift cards, EWIC, and tax-exempt transactions.
Assist with maintaining inventory levels of items for sale in the customer service area and candy racks.
Follow and enforce banking and armored-car procedures and verify funds received from the bank or armored-car services.
Follow procedures for money transfers, money orders, postage stamps, coin machines, hunting and fishing licenses, rentals, promotional tickets, and lottery or Lotto tickets.
Ensure front-end associates take breaks and lunches as scheduled.
Answer and facilitate incoming phone calls.
Follow and enforce company policies regarding child labor laws and anti-money laundering (AML) and money service business (MSB) compliance.
Assist in giving weekly produce tests to authorized cash-register operators.
Help keep checkout lines moving and assist cashiers in unloading the bottoms of shopping carts.
Perform other duties as assigned.