Front End Manager
About The Position
The Front End Manager oversees front-end operations and associates, ensuring courteous customer service, efficient checkout, secure handling of funds, and compliance with company policies and applicable laws. The role supervises cashiers, courtesy clerks, fuel and video associates, and the computer room operator; coordinates lane pick-ups; and helps maintain checkout-line flow and front-end housekeeping. The manager also supports a range of customer-service functions, including handling payments, checks, coupons, rentals, money orders, postage, licenses, and promotional tickets. Other duties may be assigned as needed.
Responsibilities
- Promote and maintain efficient, courteous customer service.
- Supervise and monitor the overall functions of the front end and the work of cashiers, courtesy clerks, fuel and video associates, and the computer room operator.
- Coordinate lane pick-ups and help keep checkout lines moving efficiently.
- Maintain security of the safe, change funds, keys, combinations, and entrusted security information; count the safe during scheduled shifts and keep safes locked.
- Ensure cash, deposits, pick-ups, bank funds, and other funds are handled, verified, maintained, and secured according to company procedures.
- Cash and approve checks and monitor correct check-cashing and tendering procedures, including procedures for two-party checks and authorized payroll checks and fees.
- Enforce policies and procedures for coupons, banking and armored-car services, tax-exempt orders, charge accounts, debit, credit, EFS, EBT and gift cards, WIC checks, and rental equipment.
- Follow applicable laws and company procedures for sales of alcoholic beverages, tobacco products, lottery and lotto tickets, and for child labor.
- Promote use of ValuCard and monitor supply usage.
- Maintain good housekeeping and adequate shopping carts on the front end; help cashiers unload the bottoms of shopping carts.
- Enforce the company dress code, including proper name-tag use.
- Ensure UPS deliveries are logged.
- Help maintain appropriate inventory levels for items in the customer-service area and candy racks.
- Maintain working knowledge of computer and check-lane recovery offline procedures.
- Follow procedures for money orders, postage stamps, Coinstar, hunting and fishing licenses, rentals, and promotional tickets.
- Ensure front-end associates take breaks and lunches as scheduled.
- Answer and facilitate incoming phone calls.
- Assist in administering weekly produce tests to authorized cash-register operators.
- Perform other duties as assigned.
Benefits
- 401(k) with company match
- Employee Stock Ownership Plan
- Weekly paychecks with direct deposit
- Company-paid life and disability insurance
- Medical plan with wellness benefits
- Dental plan
- Paid holidays
- Paid vacations
- Associate offers
- Flexible schedules
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
