Front End Manager

Food City (K-VA-T Food Stores Inc)•Knoxville, IA

11d•Onsite

About The Position

The Front End Manager oversees front-end operations and associates, promotes courteous and efficient customer service, and helps keep checkout lines moving. The role is responsible for safeguarding cash, deposits, safe funds, keys, and combinations; enforcing procedures for transactions and financial services; maintaining front-end cleanliness and supplies; and ensuring associates follow company policies and applicable laws. The manager also supports customer-service-area inventory, scheduled breaks and lunches, phone calls, cashier assistance, and other assigned duties.

Requirements

Must be at least 18 years of age.
Ability to meet standard physical and mental demands.
Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks.
Ability to interact regularly with individuals at various levels.
Ability to attend onsite work during scheduled shifts and adhere to company time and attendance policies.

Responsibilities

Promote courteous and efficient customer service, including enforcing the policy of no more than two customers waiting in line.
Supervise and monitor front-end functions and cashiers, courtesy clerks, fuel associates, and the computer room operator; coordinate lane pick-ups.
Maintain security of safes, change funds, cash, deposits, pick-ups, safe combinations, keys, and other entrusted information; count the safe during scheduled shifts and verify funds received from the bank or armored car services.
Cash and approve checks and monitor check-cashing and tendering procedures, including two-party checks, authorized payroll checks, and applicable fees.
Promote ValuCard use and enforce coupon-handling procedures.
Monitor supply usage and maintain front-end housekeeping, including check stands, store fronts, shopping carts, and the parking lot; keep adequate carts available.
Enforce the company dress code, including proper use of name tags.
Follow procedures for rental equipment and maintain policies for charge accounts, debit, credit, EFS, EBT, gift cards, EWIC, and tax-exempt transactions.
Follow applicable laws and company procedures for selling age-restricted products, processing WIC and EWIC, child labor, anti-money laundering, and money-service-business compliance.
Assist in maintaining inventory levels for items in the customer-service area and candy racks.
Follow procedures for banking and armored-car services and for sales of money transfers, money orders, postage stamps, coin-machine services, hunting and fishing licenses, rentals, promotional tickets, and lottery/lotto tickets.
Ensure front-end associates take scheduled breaks and lunches.
Answer and facilitate incoming phone calls.
Assist with weekly produce tests for authorized cash-register operators, keep checkout lines moving, and help cashiers unload the bottoms of shopping carts.
Perform other duties as assigned.