Community Manager - Altera Union City

Greystar•Fairburn, GA

7d•$90,000 - $95,000•Onsite

About The Position

The Community Manager is responsible for the day-to-day operations of an assigned apartment property, including managing team members, activities, and resources to meet budgeted financial and operational goals. The role ensures the property operates in compliance with company policies and procedures, Fair Housing, the Americans with Disabilities Act, the Fair Credit Reporting Act, and other laws and regulations governing multifamily housing. The assigned property is a 320-unit garden-style community in the lease-up stage. The position oversees property financial performance, budgeting, leasing, marketing, resident services, property upkeep, and staff management. It also supports the client/owner relationship, completes operational and financial reporting, and performs other duties as assigned. In California, the Community Manager also uses the state-specific Lease File Checklist to ensure lease documents are complete, compliant, and organized.

Requirements

At least 4–6 years of relevant experience demonstrating property management, sales, marketing, and customer service capabilities.
Ability to manage day-to-day apartment community operations, resolve customer complaints, complete financial records and reports, increase sales revenues, and coordinate a team’s work.
Ability to manage multiple priorities in a fast-paced environment.
Excellent communication, conflict resolution, and customer service skills.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
Hold all licenses and/or certifications required by state and local jurisdictions.
Valid driver’s license required to drive a golf cart on the property; ensure other on-site staff with golf cart access also have valid driver’s licenses.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong management and supervisory skills to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.

Nice To Haves

Bachelor’s degree from an accredited college or university, preferably in Business Management, Real Estate, or a related field.
Strong proficiency with property management software, preferably Entrata, Yardi, and/or OneSite.

Responsibilities

Contribute to property budget development by analyzing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial reports.
Review and approve vendor, contractor, and service-provider invoices, reconcile charges, verify insurance certificates, code expenses, and coordinate related communications.
Control expenditures within the approved budget and manage the petty cash fund.
Oversee lease enforcement, including approving applications, discounts, and renewal leases; conducting apartment inspections; following notice requirements; evicting residents; and imposing and collecting allowable fees and charges.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to achieve occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, requests, and service issues in a timely manner.
Ensure maintenance team members meet company standards for responding to and completing resident service requests.
Conduct regular property inspections and take action to ensure grounds, buildings, and amenities meet safety, cleanliness, appearance, and appeal standards.
Interview, hire, orient, and train property staff, and manage their performance according to company policies and practices.
Support the client/owner relationship through meetings, property tours, performance updates, and responses to owner requests.
Complete accounting, financial, administrative, and other reports, and perform other duties as assigned or necessary.
For California properties, manage the lease process using the California-specific Lease File Checklist to ensure documents are complete, compliant, and consistently organized.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits, including low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service; and additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs.