Assistant Community Manager - Union 505

Greystar Management Services•Albuquerque, NM

8d•Onsite

About The Position

The Assistant Community Manager supports the Community Manager in overseeing the financial and operational aspects of an apartment community. The role handles accounting and bookkeeping, monthly close-out and financial reporting, invoice processing, rent and fee collection, bank deposits, account reconciliations, and recording and tracking financial activity in property management software. The position also supports resident relations, lease enforcement, evictions and move-outs, vendor coordination, leasing and marketing, and owner communications. In the Community Manager’s absence, the Assistant Community Manager serves as the on-site supervisor, coordinating daily work and ensuring the community is operated in accordance with company policies and procedures.

Requirements

At least 1 year of relevant residence life and/or property management experience; the posting specifies 1–3 years minimum.
Understanding of lease terms and lease enforcement, including collections.
Excellent written and verbal communication skills.
Detail-oriented and self-motivated, with the ability to work independently and collaboratively.
Hold any licenses and/or certifications required by state and local jurisdictions.
Valid driver’s license to drive a golf cart on the property.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Ability to access all interior and exterior parts of the property and amenities.
Ability to push, pull, lift, carry, or maneuver up to 20 pounds independently and up to 50 pounds with assistance.

Nice To Haves

Bachelor’s degree in Business Management, Communications, or a related field from an accredited college or university.
Prior Assistant Community Manager experience is encouraged.

Responsibilities

Complete daily financial transactions, including collecting and posting rent, fees, and other payments; preparing bank deposits; reconciling bank accounts; preparing reports; and processing invoices and payables.
Operate property management software and accurately enter required information, perform updates, and complete backups.
Review resident files and accounting records for unpaid or late fees, communicate with residents about balances, collect delinquencies, and enforce lease terms.
Review vendor, contractor, and service-provider invoices; reconcile charges with work performed or products purchased; obtain Community Manager approval; code charges; and coordinate related communications.
Follow company eviction procedures, including notice requirements, evictions, and representing the community in court hearings and eviction proceedings as required.
Process resident move-outs by reviewing lease terms and notice requirements, applying applicable deposit and cancellation fees, and completing dispositions according to procedures and legal requirements.
Respond promptly to resident complaints, questions, and requests, taking appropriate action to address service issues and support resident satisfaction and retention.
Act as on-site supervisor when the Community Manager is absent by organizing and delegating work, coordinating maintenance and make-ready tasks, and managing community operations in compliance with company policies and procedures.
Assist with the client and owner relationship by meeting with owners, conducting community tours, providing performance updates, and responding to requests.
May support leasing and marketing by greeting prospective residents, gathering prospect information, showing apartments and models, obtaining lease deposits, and assisting with rental applications and credit verification.
For California positions, review completed move-in files before submission to the Community Manager for review and approval.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost (free basic) employee medical coverage for employee-only coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after 1 year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every 5 years thereafter.
401(k) with company match up to 6% of pay after 6 months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.