Community Assistant - Union Chapel Hill (Student Living)
About The Position
The Community Assistant works with and supports property management professionals in achieving occupancy and retention goals by performing administrative tasks related to leasing, marketing, and customer service at the community. The role includes supporting leasing and marketing activities, assisting residents, coordinating community programs, and serving as an after-hours liaison. The position requires at least one on-call shift per week, with the schedule determined at the site level. A flexible schedule, including evenings, weekends, and holidays, is required. Move-in and move-out dates, along with turn, are mandatory work dates; time off on those dates is an exception and requires advance written approval from the Community Manager. The role may require occasional or regular travel to support other properties, attend training, business meetings, or other activities needed to fulfill its responsibilities. Work takes place inside and outside in all weather conditions and may involve extended standing, walking, or sitting; bending, stooping, ladder climbing, reaching, carrying, and crawling in confined areas. The position requires moving up to 25 pounds independently and up to 50 pounds with assistance.
Requirements
- Ability to work a flexible schedule that includes evenings, weekends, and holidays, and to take after-hours on-call shifts.
- Availability to work move-in, move-out, and turn dates; time off on these dates requires advance written approval from the Community Manager.
- Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
- Ability to work indoors and outdoors in all weather conditions, including rain, snow, heat, hail, wind, and sleet.
- Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and up to 50 pounds with assistance.
Responsibilities
- Perform leasing-office administrative tasks, including copying documents, filing resident files, preparing notices, handling resident calls, and organizing rent payments and other materials.
- Assist with sales and leasing activities by conducting virtual and in-person tours, responding to online inquiries, greeting and qualifying prospects, and showing apartments.
- Generate required lease paperwork and organize resident lease files.
- Assist with resident move-ins and move-outs, and work mandatory move-in, move-out, and turn dates.
- Answer incoming calls and schedule appointments for prospects to tour the property.
- Conduct on-campus marketing outreach to build community awareness and generate qualified traffic.
- Help coordinate resident functions and programs, including parties, birthday cards, and unit visits.
- Schedule and conduct resident visits as directed; distribute flyers, newsletters, resident surveys, late notices, and other notices.
- Serve as an after-hours liaison between residents and property management, responding to emergencies within the required period and participating in at least one on-call shift per week.
- Respond courteously and promptly to resident concerns and questions; resolve problems or document and convey requests to the appropriate individuals.
- Travel as needed to assist other properties, attend training classes or business meetings, or fulfill other job responsibilities.
Benefits
- 401(k) with company match (eligibility required)
- Employee Assistance Program
- Paid sick time
- The role may be eligible for weekly, monthly, and/or quarterly bonus programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
