Community Assistant - The Vanguard (Student Living)
About The Position
The Community Assistant supports the property management team in achieving occupancy and resident-retention goals through administrative, leasing, marketing, and customer-service work at a student-living community. The role includes assisting with prospect tours and lease preparation, resident move-ins and move-outs, community outreach, resident activities, and responding to resident questions and concerns. The position also serves as an after-hours liaison, responding to emergencies within the required period and completing at least one on-call shift per week. Move-in, move-out, and unit-turn dates are mandatory work dates; time off on those dates requires advance written approval from the Community Manager. The schedule must be flexible and may include evenings, weekends, and holidays. The hourly rate is $14.00–$16.00. Compensation may also include performance-based bonus programs, depending on position and eligibility.
Requirements
- Ability to work a flexible schedule, including evenings, weekends, and holidays, and to take on-call shifts.
- Availability to work move-in, move-out, and unit-turn dates; time off on these dates requires advance written approval from the Community Manager.
- Ability to respond to after-hours emergencies within the required period.
- Ability to stand, walk, or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
- Ability to work indoors and outdoors in all weather conditions.
- Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and up to 50 pounds with assistance.
- Ability to travel as needed for property support, training, and business meetings.
Responsibilities
- Perform leasing-office administrative tasks, including copying and filing documents, preparing notices, handling resident calls, and organizing rent payments and collateral materials.
- Support sales and leasing goals by conducting virtual and in-person property tours, responding to online inquiries, greeting and qualifying prospects, and showing apartments.
- Generate required lease paperwork and organize resident lease files.
- Assist with resident move-ins and move-outs and work mandatory move-in, move-out, and unit-turn dates.
- Answer incoming calls and schedule appointments for prospects to tour the property.
- Conduct on-campus marketing outreach to increase community awareness and generate qualified traffic.
- Help coordinate resident functions and programs, including parties, birthday cards, and unit visits.
- Schedule and conduct resident visits as directed and distribute flyers, newsletters, surveys, and late notices.
- Serve as an after-hours liaison between residents and property management, including responding to emergencies within the required period.
- Respond courteously and promptly to resident concerns and questions, resolve problems when possible, and document or convey requests to the appropriate people.
- Travel occasionally or regularly as needed to assist other properties, attend training, or participate in business meetings.
Benefits
- 401(k) with company match, subject to eligibility
- Employee Assistance Program
- Paid sick time
- May be eligible for performance-based bonus programs, depending on position and eligibility
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
