Community Manager - The Province (Student Living)

Greystar Management Services•Louisville, KY

1d•Onsite

About The Position

The Community Manager oversees day-to-day operations of an assigned student-living property, including its team, activities, and resources, to meet budgeted financial and operational goals. The role ensures property operations comply with company policies and procedures, Fair Housing requirements, the Americans with Disabilities Act, the Fair Credit Reporting Act, and other applicable laws and regulations governing multifamily housing. The position manages property budgets, revenue, expenditures, leasing, resident relations, marketing, maintenance standards, and staff performance. It also builds relationships with university housing and student affairs officials, monitors institutional policies affecting residents, and maintains compliance with relevant regulations. The Community Manager supports the client or owner through meetings, property tours, performance updates, and responses to requests. In California, the role also manages lease files using the state-specific Lease File Checklist to ensure documents are complete, compliant, and consistently organized. The role is based in an office environment, with frequent possible exposure to outdoor conditions and the physical need to access all interior and exterior areas of the property and amenities. Routine local travel between assigned areas or facilities may be required, along with rare or occasional travel for meetings or training.

Requirements

M.Ed. or a bachelor's or master's degree in Business Management, Communications, or a related field from an accredited college or university.
At least 4–6 years of relevant experience in residence life and/or property management.
Knowledge of equity and inclusion issues and laws affecting higher education and community living, including FERPA, all-gender spaces, Title IX, affinity-based living-learning communities, and ADA compliance.
Ability to implement problem-solving strategies for residential challenges, including crisis response, conflict management, community development, and student or family concerns.
Excellent written and verbal communication skills; compassionate and diplomatic approach.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
Proficiency with internet, word-processing, spreadsheet, and database-management programs for reports and documents.
Strong proficiency with property-management software such as Yardi, OneSite, or Entrata.
Ability to use THD (The Housing Director), PeopleSoft, MaxPanda, or equivalent systems.
Management and supervisory skills to hire, lead, direct, evaluate, and manage subordinate and team members, including maintenance specialists.
Experience building collaborative partnerships with faculty, administrators, students, parents and families, and campus or business partners.
Ability to physically access all exterior and interior parts of the property and amenities.
Ability to undertake routine local travel and rare or occasional travel for business meetings, training, or other job responsibilities.

Responsibilities

Provide input into property budgets by analyzing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring timely collection and posting of rent and fees, making bank deposits, and preparing and reviewing monthly financial status reports.
Approve vendor, contractor, and service-provider invoices by reconciling work or purchases, checking insurance certificates, coding charges, and coordinating with vendors, accounting, and the client or owner.
Control expenditures within the approved budget and maintain the petty cash fund.
Oversee lease enforcement, including approving applications, discounts, and renewal leases; conducting apartment inspections; following notice requirements; handling evictions; and imposing and collecting allowable lease charges.
Build relationships with housing and student affairs officials and other academic-institution affiliates; stay informed about relevant policies, develop resident policies and guidelines, communicate with university representatives, and ensure compliance with pertinent regulations.
Analyze market and economic trends and implement short- and long-range marketing and leasing strategies to achieve occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, and requests and resolving service issues in a timely manner.
Ensure maintenance team members meet company standards for responding to and completing resident service requests.
Conduct regular property inspections and take action to maintain safety, cleanliness, appearance, and appeal of the property, grounds, buildings, and amenities.
Interview, hire, orient, train, and manage property staff performance in accordance with company policies, values, and business practices.
Support the client or owner relationship through meetings, property tours, performance updates, and responses to requests.
For California positions, manage the lease process using the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost (free basic) employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service; and additional vacation accrued with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for a performance-based quarterly or annual bonus if a corporate position, or weekly, monthly, and/or quarterly bonus programs if an onsite property position.