Community Manager - The Cloud on Fifth (Student Living)

Greystar Management Services•Saint Cloud, MN

11d

About The Position

The Community Manager oversees the day-to-day operations of an assigned student-living property, including its team members, activities, and resources, to meet budgeted financial and operational goals. The role ensures compliance with Company policies and procedures and applicable laws and regulations, including Fair Housing, the Americans with Disabilities Act, and the Fair Credit Reporting Act. The position manages property finances, leasing, marketing, resident relations, maintenance standards, staff performance, and the owner relationship. It also builds and maintains relationships with academic institution officials and ensures the community follows pertinent institutional policies and regulations. In California, the Community Manager uses the California-specific Lease File Checklist to ensure lease documents are complete, compliant, and consistently organized.

Requirements

M.Ed. or a bachelor's or master's degree in Business Management, Communications, or a related field from an accredited college or university.
At least 4–6 years of relevant experience in residence life and/or property management.
Knowledge of equity and inclusion issues and laws affecting higher education and community living, including FERPA, all-gender spaces, Title IX, affinity-based living-learning communities, and ADA compliance.
Ability to implement problem-solving strategies for residential challenges, including crisis response, conflict management, community development, and student or family concerns.
Excellent written and verbal communication skills; compassionate and diplomatic approach.
Detail-oriented and self-motivated, with the ability to work independently, lead, and collaborate as a team member.
Proficiency with internet, word processing, spreadsheet, and database management programs for completing reports and documents.
Strong proficiency with property management software such as Yardi, OneSite, or Entrata.
Ability to use THD (The Housing Director), PeopleSoft, MaxPanda, or equivalent systems.
Management and supervisory skills sufficient to hire, lead, direct, evaluate, and manage team members, including maintenance specialists.
Experience building collaborative partnerships with faculty, administrators, students, parents and families, and campus or business partners.
Ability to physically access all exterior and interior parts of the property and amenities.
Routine local travel between assigned areas and other facilities may be required; rare or occasional travel for meetings, training, or other business needs may also be required.

Responsibilities

Contribute to property budget development by analyzing financial statements, marketing information, and operational reports.
Meet revenue targets by setting rent rates, ensuring rent and fees are collected and posted promptly, making bank deposits, and preparing and reviewing monthly financial reports.
Review and approve vendor, contractor, and service-provider invoices, verify work or products and insurance certificates, code charges, and coordinate related communications.
Control spending within the approved budget and maintain the petty cash fund.
Oversee lease enforcement, including approving resident applications, discounts, and renewal leases; conducting apartment inspections; following notice requirements; evicting residents; and imposing and collecting permitted fees and charges.
Build relationships with housing and student affairs officials and others affiliated with academic institutions; stay informed about relevant policies, develop resident policies and guidelines, communicate with university representatives, and ensure regulatory compliance.
Analyze market and economic trends and implement short- and long-term marketing and leasing strategies to meet occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, and requests and resolving service issues; ensure maintenance staff meet Company standards for service requests.
Inspect the property regularly and take action to ensure buildings, grounds, and amenities meet safety, cleanliness, appearance, and appeal standards.
Supervise property staff, including interviewing, hiring, orienting, training, and managing performance in accordance with Company policies and practices.
Support the client/owner relationship by meeting with owners, conducting property tours, sharing performance updates and information, and responding to owner requests.
For California properties, manage lease files using the California-specific Lease File Checklist to ensure documents are complete, compliant, and organized.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost (free basic) employee medical coverage for employee-only coverage.
Paid time off: 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount terms and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The role may be eligible for weekly, monthly, and/or quarterly bonus programs.