Service Supervisor - The Cloud on Fifth (Student Living)

Greystar Management Services•Saint Cloud, MN

12d•Onsite

About The Position

The Service Supervisor at The Cloud on Fifth oversees and performs technical and mechanical work to ensure the community’s buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. The role manages resident service requests and routine maintenance, coordinates apartment make-ready work, and helps maintain quality standards across the property. The supervisor also supports cost control, safety compliance, vendor oversight, and responsive customer service.

Responsibilities

Manage and complete work orders arising from resident requests and routine community upkeep; diagnose problems and make repairs in accordance with policies, procedures, safety standards, and code requirements.
Oversee and complete the apartment make-ready process, including pre-move-out inspections, preparing punch lists, scheduling vendors and contractors, obtaining supplies, completing maintenance, and inspecting finished work.
Develop and maintain cleanliness and appearance standards for community grounds, amenities, building exteriors, market-ready unit interiors, breezeways, curbs, signage, leasing office, garbage areas, parking lots, and other common areas.
Periodically inspect work by service team members, assess the effectiveness of policies and procedures, and develop corrective action plans as needed.
Inspect contractor, vendor, and service-provider work to verify that work, materials, and services meet required quality standards, scope, and specifications.
Maintain adequate inventory of spare parts and maintenance materials, and work with the Community Manager to order supplies and tools within budget guidelines.
Complete monthly preventative maintenance procedures described in the Policy and Procedure Manual.
Support cost-cutting and expense control by repairing parts when possible, avoiding waste, and using tools and equipment correctly.
Conduct scheduled Greystar safety meetings, ensure MSDS sheets are current and accessible, and stay current on OSHA and other safety-related requirements to ensure compliance.
Provide respectful customer service, answer team and resident questions, respond sensitively to maintenance complaints, and assign work orders efficiently and urgently.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits.
Low-cost or free basic employee-only medical coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; additional vacation accrues with tenure.
Birthday off after one year of service.
Onsite housing discount for onsite team members at Greystar-managed communities, subject to discount and unit availability.
Paid sabbatical of six weeks after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Optional critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
May be eligible for onsite weekly, monthly, and/or quarterly bonus programs.