Community Assistant - The 505 (Student Living)

Greystar • Springfield, MO

9d

About The Position

The Community Assistant supports the property management team in meeting occupancy and retention goals through administrative work and leasing, marketing, and customer-service activities at the community. The role assists prospects and residents throughout the leasing and move-in/move-out process, supports resident engagement, and serves as an after-hours liaison for resident needs and emergencies. The work includes a flexible schedule and required on-call coverage, including evenings, weekends, and holidays.

Requirements

• Ability to work a flexible schedule, including on-call duties during evenings, weekends, and holidays.
• Ability to work required move-in, move-out, and unit-turn dates; time off during these dates is exceptional and requires advance written approval.
• Ability to stand, walk, or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
• Ability to work indoors and outdoors in all weather conditions.
• Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and up to 50 pounds with assistance.

Responsibilities

• Perform leasing-office administrative tasks, including copying documents, filing resident records, preparing notices, handling resident calls, and organizing rent payments and other materials.
• Support sales and leasing goals by conducting virtual and in-person property tours, responding to online inquiries, greeting and qualifying prospects, and showing apartments.
• Generate lease paperwork and organize resident lease files.
• Assist with resident move-ins and move-outs and work mandatory move-in, move-out, and unit-turn dates; time off on these dates requires advance written approval from the Community Manager.
• Answer incoming calls and schedule prospect appointments and property tours.
• Conduct on-campus marketing outreach to increase community awareness and generate qualified traffic.
• Help coordinate resident functions and programs, including parties, birthday cards, and unit visits.
• Schedule and conduct resident visits as directed and distribute flyers, newsletters, surveys, and late notices.
• Act as an after-hours liaison between residents and property management, responding to emergencies within the required period; at least one on-call shift per week is expected, with the schedule determined at the site level.
• Respond courteously and promptly to resident questions and concerns, resolve problems, and document or route requests to the appropriate person.

Benefits

• 401(k) with Company Match (eligibility required)
• Employee Assistance Program
• Paid sick time
• May be eligible for weekly, monthly, and/or quarterly bonus programs (onsite property positions).

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed