Community Assistant - The 505 (Student Living)

Greystar Management Services • Springfield, MO

8d • Onsite

About The Position

The Community Assistant supports the property management team in achieving occupancy and resident-retention goals by carrying out administrative, leasing, marketing, and customer-service tasks at the community. The role includes assisting prospects and residents, supporting leasing and move-in/move-out processes, coordinating resident activities, and responding to after-hours needs. The position requires flexibility to work evenings, weekends, and holidays, including at least one on-call shift per week. Move-in, move-out, and turn dates are mandatory work dates; time off on these dates requires advance written approval from the Community Manager.

Requirements

• Able to work a flexible schedule that includes evenings, weekends, and holidays, and take on-call shifts; at least one on-call shift per week is expected, with the schedule determined at the site level.
• Able to work required move-in, move-out, and turn dates; requests for time off on those dates require advance written approval from the Community Manager.
• Able to stand, walk, and/or sit for extended periods and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
• Able to work indoors and outdoors in all weather conditions.
• Able to push, pull, lift, carry, or maneuver up to 25 pounds independently and up to 50 pounds with assistance.

Responsibilities

• Perform leasing-office administrative tasks, including copying documents, filing resident records, preparing notices, handling resident calls, and organizing rent payments and other materials.
• Support sales and leasing goals by conducting virtual and in-person tours, responding to online inquiries, greeting and qualifying prospects, and showing apartments.
• Generate required lease paperwork and organize resident lease files.
• Assist with resident move-ins and move-outs, and work required move-in, move-out, and turn dates.
• Answer incoming calls and schedule prospect appointments.
• Conduct on-campus marketing outreach to build community awareness and generate qualified traffic.
• Help coordinate resident events and programs, including parties, birthday cards, unit visits, and other activities.
• Schedule and conduct resident visits as directed, and distribute flyers, newsletters, surveys, late notices, and other notices.
• Serve as an after-hours liaison between residents and property management, responding to emergencies within the required period of time.
• Respond courteously and promptly to resident concerns and questions, resolve problems when possible, and document or route requests to the appropriate individuals.
• Travel as needed to assist other properties, attend training, or participate in business meetings.

Benefits

• 401(k) with company match (eligibility required; listed for part-time team members)
• Employee Assistance Program (listed for part-time team members)
• Paid sick time (listed for part-time team members)
• The position may be eligible for weekly, monthly, and/or quarterly bonus programs, in addition to base salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed