Community Assistant - The Vanguard (Student Living)
About The Position
The Community Assistant supports property management professionals in achieving occupancy and resident-retention goals by carrying out administrative, leasing, marketing, and customer-service tasks at The Vanguard student living community. The position assists with prospect inquiries and tours, lease paperwork, resident move-ins and move-outs, on-campus outreach, and resident programs. It also serves as an after-hours liaison, including responding to emergencies within a required period and working at least one on-call shift per week. The work schedule is flexible and includes evening, weekend, and holiday call coverage. Move-in and move-out events, along with turn, are mandatory work dates; time off on those dates is an exception requiring advance written approval from the Community Manager. The job involves standing, walking, or sitting for extended periods; bending, stooping, climbing ladders, reaching, carrying objects, and crawling in confined areas. Employees work indoors and outdoors in all weather conditions and must be able to maneuver up to 25 pounds independently and 50 pounds with assistance. Occasional or regular travel may be required to assist other properties, attend training, or attend business meetings.
Requirements
- Ability to work a flexible schedule that includes evenings, weekends, and holidays.
- Availability for at least one on-call shift per week; schedule is determined at the site level.
- Ability to work mandatory move-in, move-out, and turn dates; time off on these dates requires advance written approval from the Community Manager.
- Ability to stand, walk, and/or sit for extended periods and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
- Ability to work indoors and outdoors in all weather conditions.
- Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Responsibilities
- Perform leasing-office administrative work, including copying and filing documents, preparing notices, handling resident calls, and organizing rent payments and collateral materials.
- Support sales and leasing goals by conducting virtual and property tours, responding to online inquiries, greeting and qualifying prospects, and showing apartments.
- Prepare lease paperwork and organize resident lease files.
- Assist with resident move-in and move-out processes and work mandatory move-in, move-out, and turn dates.
- Answer incoming calls and schedule prospect appointments and property tours.
- Conduct on-campus marketing outreach to build community awareness and generate qualified traffic.
- Help coordinate resident functions and programs, including parties, birthday cards, and unit visits.
- Schedule and conduct resident visits as directed and distribute flyers, newsletters, surveys, and late notices.
- Serve as an after-hours liaison between residents and property management, including responding to emergencies within the required period and completing at least one on-call shift per week.
- Respond courteously and promptly to resident concerns and questions; take action to solve problems or document and communicate requests to the appropriate people.
Benefits
- Hourly pay of $14.00–$16.00.
- May be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.
- Part-time team member benefits include a 401(k) with company match, subject to eligibility; an Employee Assistance Program; and paid sick time.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
