Community Assistant- Nordheim Court (Student Living)
About The Position
The Community Assistant supports the property management team in achieving occupancy and resident-retention goals by performing administrative, leasing, marketing, and customer-service tasks at the community. The role includes supporting leasing and move-in/move-out processes, conducting tours, communicating with prospects and residents, and assisting with resident programs. The position also serves as an after-hours liaison and responds to emergencies within the required period. At least one on-call shift per week is expected, with scheduling determined at the site level. The role requires a flexible work schedule that includes taking call during evenings, weekends, and holidays. Mandatory move-in, move-out, and turn dates are work dates; time off for those dates is an exception and must be requested and approved in writing by the Community Manager well in advance. The hourly rate is $20.00–$22.00. Compensation may also include performance-based bonus programs, depending on position and eligibility. Benefits listed for part-time team members include a 401(k) with company match, an Employee Assistance Program, and paid sick time.
Requirements
- Work mandatory move-in, move-out, and turn dates; requests for time off on those dates must be submitted well in advance and approved in writing by the Community Manager.
- At least one on-call shift per week is expected; the schedule is determined at the site level.
- Ability to work a flexible schedule that includes taking call during evenings, weekends, and holidays.
- Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
- Ability to work indoors and outdoors in all weather conditions.
- Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and up to 50 pounds with assistance.
Responsibilities
- Perform leasing-office administrative tasks, including copying documents, filing resident files, preparing notices, handling resident calls, and organizing rent payments and collateral materials.
- Support sales and leasing goals by conducting virtual and in-person property tours, responding to online inquiries, greeting and qualifying prospects, and showing apartments.
- Generate lease paperwork and organize resident lease files.
- Assist residents with move-in and move-out processes and work mandatory move-in, move-out, and turn dates.
- Answer incoming calls and schedule appointments for prospective residents to tour the property.
- Conduct on-campus marketing outreach to build community awareness and generate qualified traffic.
- Help coordinate resident functions and programs, including parties, birthday cards, and unit visits.
- Schedule and conduct resident visits as directed and distribute flyers, newsletters, resident surveys, and late notices.
- Act as an after-hours liaison between residents and property management, including responding to after-hours emergencies within the required period.
- Respond promptly and courteously to resident concerns and questions, take action to resolve problems, and document or convey requests to the appropriate people.
Benefits
- 401(k) with Company Match (eligibility required)
- Employee Assistance Program
- Paid sick time
- May be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
