Community Assistant - Gateway at Tempe (Student Living)

Greystar Management Services • Tempe, AZ

18h • Onsite

About The Position

The Community Assistant supports the property management team at Gateway at Tempe in achieving occupancy and resident retention goals. The role performs administrative work related to leasing, marketing, and customer service, and assists with sales, leasing, resident activities, and day-to-day community operations. The position includes required move-in, move-out, and turn work dates, as well as at least one on-call shift per week. The on-call schedule is determined at the site level, and the role may require responding to after-hours emergencies within a required period of time.

The position requires a flexible work schedule, including being on call during evenings, weekends, and holidays. Physical duties include extended periods of standing, walking, or sitting; bending, stooping, climbing ladders, reaching, carrying objects, and crawling in confined spaces; working indoors and outdoors in all weather conditions; and maneuvering up to 25 pounds independently or 50 pounds with assistance. Occasional or regular travel may be required to assist other properties, attend training, or attend business meetings.

Pay depends on factors including business requirements, prior experience, current skills, and location. Onsite property roles may be eligible for weekly, monthly, and/or quarterly bonus programs. Benefits listed for part-time team members include a 401(k) with company match, subject to eligibility, an Employee Assistance Program, and paid sick time.

Requirements

• Be able to work required move-in, move-out, and turn dates; time off on those dates requires advance written approval from the Community Manager.
• Be available for at least one on-call shift per week, with the schedule determined at the site level.
• Be able to work a flexible schedule that includes on-call coverage during evenings, weekends, and holidays.
• Be able to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
• Be able to work indoors and outdoors in all weather conditions.
• Be able to push, pull, lift, carry, or maneuver up to 25 pounds independently and up to 50 pounds with assistance.

Responsibilities

• Perform leasing-office administrative tasks, including copying documents, filing resident files, preparing notices, handling resident calls, and organizing rent payments and other materials.
• Assist with sales and leasing activities to support revenue and occupancy goals by conducting virtual and in-person tours, responding to online inquiries, greeting and qualifying prospects, and showing apartments.
• Generate required lease paperwork and organize resident lease files.
• Assist with resident move-in and move-out processes and work required move-in, move-out, and turn dates.
• Answer incoming calls and schedule prospect appointments to tour the property.
• Conduct on-campus marketing outreach to increase community awareness and qualified traffic.
• Help coordinate resident events and programs, including parties, birthday cards, and unit visits.
• Schedule and conduct resident visits as directed and distribute flyers, newsletters, surveys, late notices, and other notices.
• Serve as an after-hours liaison between residents and property management, including responding to after-hours emergencies within the required period.
• Respond courteously and promptly to resident concerns and questions, resolve problems, and document or communicate requests to the appropriate people.
• Travel as needed to assist other properties or attend training classes and business meetings.

Benefits

• Eligible onsite property positions may participate in weekly, monthly, and/or quarterly bonus programs.
• 401(k) with company match for eligible part-time team members.
• Employee Assistance Program for part-time team members.
• Paid sick time for part-time team members.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed