Practice Assistant (Chapel Hill, NC)

Geode Health of Texas•Chapel Hill, NC

2d•Onsite

About The Position

Geode Health is hiring a Practice Assistant for its Chapel Hill office. The role supports the administrative and clinical operations of a fast-paced outpatient mental health practice and serves as an important first point of contact for patients. The Practice Assistant manages front-office activities, supports providers, coordinates patient needs, and helps ensure the office operates efficiently. The position is suited to someone passionate about making mental healthcare more accessible, affordable, and effective.

Requirements

Excellent communication, customer service, and computer skills.
Comfort and ease answering the phone; this is a firm expectation.
Ability to learn new technology platforms and systems.
Organized, dependable, and able to take ownership in a fast-paced environment.
Strong time-management skills.
Ability to work well with patients, providers, and team members.
Flexible, team-oriented approach and willingness to take on tasks wherever needed.
Passion for improving the mental healthcare experience.

Nice To Haves

At least 1 year of medical office or healthcare experience.
Mental health or outpatient clinical experience.
Associate or bachelor’s degree.

Responsibilities

Welcome patients and provide warm, responsive, compassionate customer service in person and through phone, text, email, and the Athena EMR.
Respond to patient questions, concerns, and requests, and help foster a positive environment for patients and providers.
Manage daily schedules, appointment confirmations, cancellations, and waitlists to optimize provider schedules and reduce no-shows.
Support appointment check-in and check-out and help prepare patients for visits.
Coordinate patient intake and assist with referrals, authorizations, forms, and follow-up needs.
Support communication among patients, providers, and the practice team.
Maintain accurate and secure patient records and support efficient office workflows.
Assist providers and clinical staff with administrative needs and support daily clinical and administrative workflows.
Collect payments for services and accurately document co-pays, coinsurance, outstanding balances, and other patient payments.
Support collection of patient financial obligations according to established policies and answer patient questions about payments and available financial options.
Maintain patient confidentiality and follow HIPAA, organizational policies, and professional standards.
Follow established safety and emergency procedures, including assisting during crisis situations.
Complete other responsibilities as assigned by the supervisor.