Floor Supervisor-Store 165 Chapel Hill, NC

Westlake Ace Hardware • Chapel Hill, NC

2d

About The Position

The Floor Supervisor assists with managing overall store operations and assumes primary responsibility for store operations when the General Manager and/or Assistant Managers are absent. The role also helps manage and direct staff to achieve company goals and objectives.

The Floor Supervisor supports customer service, store operations, inventory and merchandising, and associate leadership. Responsibilities include representing Ace Retail Group positively, assisting customers, supervising store operations, completing opening and closing procedures, supporting safety and loss prevention, maintaining merchandise and store presentation, and helping train associates. The role requires incorporating the company’s Core Values into daily decisions and interactions.

Requirements

• High school diploma or GED equivalent.
• Ability to read and interpret safety rules, manufacturer assembly directions, operating and maintenance instructions, and procedure manuals.
• Ability to perform arithmetic with whole numbers, common fractions, and decimals, and to compute rates, ratios, and percentages and interpret bar graphs.
• Ability to work independently.
• Ability to work flexible hours.
• Effective verbal and written communication skills.
• Ability to foster teamwork and collaboration and motivate others, internally and externally.
• Ability to stand, walk, bend, lift up to 50 pounds regularly, lift up to 100 pounds occasionally with assistance, and climb.
• Ability to exhibit and incorporate the company’s Core Values—Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork—into daily decisions and interactions.

Responsibilities

• Represent Ace Retail Group positively and provide friendly, proactive customer service, including greeting customers, answering calls and pages, resolving complaints, and helping customers solve problems.
• Maintain excellent knowledge of products, store layout, and product locations.
• Help ensure a positive, professional, and safe work environment for associates.
• Supervise general store operations and complete opening and closing procedures.
• Assist with implementation of Store Support Center programs and with Loss Prevention, Safety, and Internal Audits.
• Assist the General Manager and Assistant Manager with store operations, and communicate operational or managerial issues to the General Manager promptly.
• Help maintain cleanliness and orderliness in the sales floor, stockroom, and outdoor merchandise areas.
• Help complete weekly price changes and label updates accurately and on time.
• Assist with cashiering functions, including training, maintenance, audits, and reports.
• Support safe and efficient forklift operations and receiving; ensure merchandise is checked in and stocked completely.
• Assist with back-stock maintenance, cycle counts, negative on-hand reports, merchandise resets, and current store signage.
• Maintain a clean and orderly sales floor, including end caps and promotional and incremental merchandising.
• Manage store operations in the absence of the General Manager and Assistant Manager.
• Lead by example and remain approachable to associates and customers.
• Assist with associate training and participate in store meetings.
• Share merchandising, cost-control, and sales ideas with the General Manager for follow-up.
• Partner with the General Manager and Assistant Manager to prepare for advancement.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED