Community Assistant - The Edge (Student Living)
About The Position
The Community Assistant supports the property management team in achieving occupancy and retention goals by performing administrative duties related to leasing, marketing, and customer service at the community. The role assists with prospect outreach and tours, lease preparation, resident move-ins and move-outs, community marketing, resident programs, and responding to resident questions and concerns. It also serves as an after-hours liaison and responds to emergencies, with at least one on-call shift expected per week. The schedule is flexible and includes on-call responsibilities during evenings, weekends, and holidays.
Requirements
- Ability to work a flexible schedule, including on-call duties during evenings, weekends, and holidays.
- Ability to work at least one on-call shift per week; schedule is determined at the site level.
- Ability to work indoors and outdoors in all weather conditions.
- Ability to stand, walk, and/or sit for extended periods and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
- Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and up to 50 pounds with assistance.
- Ability to travel occasionally or regularly as needed to assist other properties, attend training, or attend business meetings.
Responsibilities
- Perform leasing-office administrative work, including copying documents, filing resident files, preparing notices, handling resident calls, and organizing rent payments and other materials.
- Assist with sales and leasing activities by conducting virtual and property tours, responding to online inquiries, greeting and qualifying prospects, and showing apartments.
- Generate required lease paperwork and organize resident lease files.
- Assist with resident move-ins and move-outs; work these events and turn dates as mandatory work dates unless time off is approved in writing in advance by the Community Manager.
- Answer incoming calls and schedule appointments for prospective residents to tour the property.
- Conduct on-campus marketing outreach to build community awareness and generate qualified traffic.
- Help coordinate resident functions and programs, including parties, birthday cards, and unit visits.
- Schedule and conduct resident visits as directed and distribute flyers, newsletters, surveys, and late notices.
- Serve as an after-hours liaison between residents and property management and respond to after-hours emergencies within the required period.
- Respond courteously and promptly to resident concerns and questions, resolve problems, and document or relay requests to the appropriate individuals.
Benefits
- 401(k) with Company Match (eligibility required)
- Employee Assistance Program
- Paid sick time
- Potential eligibility for weekly, monthly, and/or quarterly bonus programs for onsite property positions
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
