Community Assistant - Haven at M (Student Living)

Greystar•Huntsville, TX

3d•Onsite

About The Position

The Community Assistant supports the property management team in meeting occupancy and resident-retention goals by handling administrative work related to leasing, marketing, and customer service at the community. The role assists with sales and leasing, resident move-ins and move-outs, resident events, outreach, and day-to-day communication with prospects and residents. It also serves as an after-hours liaison, responding to emergencies within the required period and taking at least one on-call shift per week. Move-in, move-out, and unit-turn dates are mandatory work dates; time off on those dates requires advance written approval from the Community Manager. The position requires a flexible schedule that may include evenings, weekends, holidays, and on-call duties. Physical demands include extended periods of standing, walking, or sitting; bending, stooping, climbing ladders, reaching, carrying objects, and crawling in confined areas; working indoors and outdoors in all weather; and maneuvering up to 25 pounds independently or 50 pounds with assistance. Occasional or regular travel may be needed to assist other properties or attend training and business meetings.

Requirements

Ability to work a flexible schedule, including evenings, weekends, and holidays, and take on-call shifts.
Ability to meet the physical demands of the position, including standing, walking, or sitting for extended periods; bending, stooping, climbing ladders, reaching, carrying objects, and crawling in confined areas.
Ability to work indoors and outdoors in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Ability to work required move-in, move-out, and unit-turn dates; time off on these dates requires advance written approval from the Community Manager.

Responsibilities

Perform leasing-office administrative tasks, including copying documents, filing resident files, preparing notices, handling resident calls, and organizing rent payments and collateral materials.
Support sales and leasing goals by conducting virtual tours, responding to online inquiries, greeting and qualifying prospects, conducting property tours, and showing apartments.
Generate required lease paperwork and organize resident lease files.
Assist with resident move-ins and move-outs, including working mandatory move-in, move-out, and unit-turn dates.
Answer incoming calls and schedule appointments for prospective residents to tour the property.
Conduct on-campus marketing outreach to increase community awareness and generate qualified traffic.
Help coordinate resident functions, including parties, birthday cards, unit visits, and other resident programs.
Schedule and conduct resident visits as directed and distribute flyers, newsletters, surveys, late notices, and other notices.
Act as an after-hours liaison between residents and property management, responding to emergencies within the required period and taking at least one on-call shift per week.
Respond promptly and courteously to resident questions and concerns, resolve problems where possible, and document or convey requests to the appropriate people.