Community Assistant - Haven at M (Student Living)

Greystar Management Services•Huntsville, TX

1d•Onsite

About The Position

The Community Assistant supports the property management team in achieving occupancy and resident-retention goals through administrative, leasing, marketing, and customer-service work at the community. The role includes supporting leasing activities and resident move-ins and move-outs, conducting tours, assisting with resident events, and responding to resident needs. Move-in, move-out, and turn dates are mandatory work dates; requests for time off on those dates require advance written approval from the Community Manager. The Community Assistant also serves as an after-hours liaison between residents and property management, responding to emergencies within the required period. At least one on-call shift per week is expected, with scheduling determined at the site level. The role requires a flexible schedule that may include evenings, weekends, and holidays, as well as work indoors and outdoors in varying weather conditions. Rare or regular travel may be required to support other properties or attend training and business meetings.

Requirements

Ability to work a flexible schedule, including evenings, weekends, and holidays, and to take on-call shifts.
Ability to work move-in, move-out, and turn dates; time-off exceptions require advance written approval from the Community Manager.
Ability to stand, walk, and/or sit for extended periods and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work indoors and outdoors in all weather conditions, including rain, snow, heat, hail, wind, and sleet.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and up to 50 pounds with assistance.
Willingness to travel rarely or regularly as needed for property support, training, meetings, or other job responsibilities.

Responsibilities

Perform leasing-office administrative tasks, including copying and filing documents, preparing notices, handling resident calls, and organizing rent payments and collateral materials.
Support sales and leasing goals by conducting virtual and in-person tours, responding to online inquiries, greeting and qualifying prospects, and showing apartments.
Generate required lease paperwork and organize resident lease files.
Assist with resident move-in and move-out processes and work mandatory move-in, move-out, and turn dates.
Answer incoming calls and schedule appointments for prospective residents to tour the property.
Conduct on-campus marketing outreach to build community awareness and generate qualified traffic.
Help coordinate resident functions and programs, including parties, birthday cards, and unit visits.
Schedule and conduct resident visits as directed and distribute flyers, newsletters, surveys, and late notices.
Serve as an after-hours liaison between residents and property management, including responding to emergencies within the required period and participating in at least one on-call shift per week.
Respond courteously and promptly to resident concerns and questions; address problems or document and relay requests to the appropriate people.
Travel as needed to assist other properties or attend training and business meetings.