Community Assistant - The Varsity College Park (Student Living)
About The Position
The Community Assistant supports the property management team in achieving occupancy and resident-retention goals through administrative work related to leasing, marketing, and customer service at the community. The role assists with prospect outreach and leasing, prepares lease paperwork, supports resident move-ins and move-outs, coordinates resident activities, and responds to resident questions and concerns. The position includes at least one on-call shift per week, with the schedule determined at the site level. The Community Assistant must respond to after-hours emergencies within the required period and be available for a flexible schedule that includes evenings, weekends, and holidays. Move-in, move-out, and turn dates are mandatory work dates; time off on those dates requires advance written approval from the Community Manager. Work may involve travel to other properties, training, or business meetings. The role requires working indoors and outdoors in all weather conditions and performing tasks involving standing, walking, sitting, bending, stooping, climbing, reaching, carrying, and crawling in confined spaces.
Requirements
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Availability for at least one on-call shift per week; the site determines the schedule.
- Ability to work mandatory move-in, move-out, and turn dates; time off on these dates requires advance written approval from the Community Manager.
- Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
- Ability to work indoors and outdoors in all weather conditions, including rain, snow, heat, hail, wind, and sleet.
- Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and up to 50 pounds with assistance.
Responsibilities
- Perform leasing-office administrative tasks, including copying documents, filing resident files, preparing notices, handling resident calls, and organizing rent payments and collateral materials.
- Support sales and leasing activities to help meet revenue and occupancy goals by conducting virtual tours, responding to online inquiries, greeting and qualifying prospects, conducting property tours, and showing apartments.
- Generate required lease paperwork and organize resident lease files.
- Assist with resident move-in and move-out processes and work mandatory move-in, move-out, and turn dates.
- Answer incoming calls and schedule appointments for prospective residents to tour the property.
- Conduct on-campus marketing outreach to increase community awareness and generate qualified traffic.
- Help coordinate resident functions, including parties, birthday cards, unit visits, and other programs.
- Schedule and conduct resident visits as directed and distribute flyers, newsletters, resident surveys, and late notices.
- Serve as an after-hours liaison between residents and property management, including responding to emergencies within the required period.
- Respond courteously and promptly to resident concerns and questions, take action to resolve problems, and document or convey requests to the appropriate people.
- Travel as needed to assist other properties or attend training classes and business meetings.
Benefits
- 401(k) with company match (eligibility required)
- Employee Assistance Program
- Paid sick time
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
