Community Assistant - The Edge (Student Living)

Greystar Management Services • Cleveland, OH

4d

About The Position

The Community Assistant supports the property management team in meeting occupancy and resident-retention goals through administrative, leasing, marketing, and customer-service work at the community. The role includes supporting leasing-office operations, assisting prospects and residents, helping coordinate resident activities, and responding to resident concerns. It also serves as an after-hours liaison and responds to emergencies within the required period. At least one on-call shift per week is expected, with scheduling determined at the site level. Move-in and move-out dates, along with turn dates, are mandatory work dates; time off on those dates is an exception requiring advance written approval from the Community Manager.

The position requires a flexible schedule, including evenings, weekends, and holidays for on-call duties. Work may take place indoors and outdoors in all weather conditions, and occasional or regular travel may be required to support other properties, attend training, or attend business meetings. The hourly rate is $12.00–$13.00. Onsite property positions may also be eligible for weekly, monthly, and/or quarterly bonus programs.

Requirements

• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Availability for at least one on-call shift per week.
• Ability to work mandatory move-in, move-out, and turn dates; time off on those dates requires advance written approval from the Community Manager.
• Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
• Ability to work indoors and outdoors in all weather conditions.
• Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and up to 50 pounds with assistance.

Responsibilities

• Perform leasing-office administrative tasks, including copying documents, filing resident files, preparing notices, handling resident calls, and organizing rent payments and collateral materials.
• Assist with sales and leasing activities by conducting virtual and property tours, responding to online inquiries, greeting and qualifying prospects, and showing apartments.
• Generate required lease paperwork and organize resident lease files.
• Assist with resident move-in and move-out processes and work mandatory move-in, move-out, and turn dates.
• Answer incoming calls and schedule appointments for prospective residents to tour the property.
• Conduct on-campus marketing outreach to increase community awareness and generate qualified traffic.
• Help coordinate resident functions and programs, including parties, birthday cards, and unit visits.
• Schedule and conduct resident visits as directed and distribute flyers, newsletters, surveys, and late notices.
• Serve as an after-hours liaison between residents and property management, respond to after-hours emergencies within the required period, and take at least one on-call shift per week.
• Respond promptly and courteously to resident concerns and questions, take action to resolve problems, and document or convey requests to the appropriate people.
• Travel as needed to assist other properties or attend training and business meetings.

Benefits

• 401(k) with company match (eligibility required)
• Employee Assistance Program
• Paid sick time
• Potential eligibility for weekly, monthly, and/or quarterly bonus programs for onsite property positions

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed