Community Assistant - Union Chapel Hill (Student Living)

Greystar•Chapel Hill, NC

5d•Onsite

About The Position

The Community Assistant supports the property management team in achieving occupancy and retention goals through administrative, leasing, marketing, and customer service work at the community. The role includes supporting prospects and residents, preparing and organizing leasing documents, assisting with resident activities, and responding to resident concerns. It also includes on-call responsibilities, including at least one on-call shift per week and responding to after-hours emergencies within a required period. The schedule is flexible and includes evenings, weekends, and holidays.

Requirements

Ability to work a flexible schedule, including evenings, weekends, and holidays, and to take on-call shifts.
Ability to work inside and outside in all weather conditions.
Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and up to 50 pounds with assistance.

Responsibilities

Perform leasing-office administrative tasks, including copying documents, filing resident files, preparing notices, handling resident calls, and organizing rent payments and collateral materials.
Support sales and leasing activities by conducting virtual and in-person property tours, responding to online inquiries, greeting and qualifying prospects, and showing apartments.
Generate required lease paperwork and organize resident lease files.
Assist with resident move-ins and move-outs; work required move-in, move-out, and turn dates.
Answer incoming calls and schedule prospect appointments.
Conduct on-campus marketing outreach to build community awareness and generate qualified traffic.
Help coordinate resident functions and programs, including parties, birthday cards, and unit visits.
Schedule and conduct resident visits as directed; distribute flyers, newsletters, surveys, late notices, and other resident notices.
Serve as an after-hours liaison between residents and property management, take at least one on-call shift per week, and respond to emergencies within the required period.
Respond promptly and courteously to resident questions and concerns, resolve problems when possible, and document or route requests to appropriate individuals.
Travel when needed to assist other properties, attend training, business meetings, or fulfill job responsibilities.