Front End Manager

Food City (K-VA-T Food Stores Inc)•Fort Oglethorpe, GA

11d•Onsite

About The Position

The Front End Manager supervises and monitors front-end operations, including cashiers, courtesy clerks, fuel associates, the computer room operator, and lane pick-ups. The role promotes courteous customer service, keeps checkout lines moving, and helps ensure the front end is clean, supplied, and orderly. The position is responsible for cash and financial security procedures, including managing safe and change funds, deposits, pick-ups, check handling, banking, and armored car services. It also enforces company procedures and applicable laws for payment methods, age-restricted products, WIC/EWIC, money services, and other front-end transactions. The manager helps maintain customer-service-area inventory, supports associate scheduling and training tasks, answers incoming calls, and performs other duties as needed. Food City describes itself as a privately held, family-owned company that encourages community involvement and offers flexible schedules. The company says associates own over 13% of the company through its employee stock ownership plan.

Requirements

Must be 18 years of age or older.
Ability to meet standard physical and mental demands.
Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks.
Ability to maintain constant contact and interaction with individuals at various levels on a daily basis.
Ability to attend on-site work during scheduled shifts and adhere to company time and attendance policies.

Responsibilities

Promote courteous customer service and enforce the policy of no more than two customers waiting in line.
Supervise and monitor front-end functions and cashiers, courtesy clerks, and fuel associates.
Supervise and monitor the computer room operator and coordinate lane pick-ups.
Maintain the security of safes and change funds; count the safe during scheduled shifts; keep safes locked; and safeguard entrusted combinations, keys, and numbers.
Ensure cash, deposits, pick-ups, and funds received from banks or armored car services are handled and verified according to company procedures.
Cash and approve checks and monitor check-cashing and tendering procedures, including two-party and authorized payroll checks and applicable fees.
Promote ValuCard use and monitor and enforce coupon-handling procedures.
Monitor supply usage and help maintain inventory levels for items in the customer service area and candy racks.
Maintain front-end housekeeping, including clean check stands and store fronts, clean and litter-free shopping carts, and a debris-free parking lot; ensure enough carts are available at the front end.
Know and enforce company dress-code policies, including proper use of name tags.
Follow company policies and procedures for rental equipment.
Know, follow, and enforce laws and company procedures for alcoholic beverages, tobacco, other age-restricted products, WIC/EWIC, payment cards and accounts, tax-exempt transactions, banking, armored car services, money services, and anti-money-laundering and money-service-business compliance.
Follow procedures for money transfers, money orders, postage stamps, coin machines, hunting and fishing licenses, rentals, promotional tickets, and lottery/lotto tickets.
Ensure front-end associates take breaks and lunches as scheduled.
Answer and facilitate incoming phone calls.
Know, follow, and enforce company policies regarding child labor laws.
Assist in giving weekly produce tests to authorized cash register operators.
Help keep checkout lines moving and assist cashiers with unloading the bottoms of shopping carts.
Perform other duties as assigned.