Operations Program Manager - Revenue Cycle

City of Hope•Irwindale, CA

About The Position

The Operations Program Manager supports the development and implementation of strategic initiatives for City of Hope’s enterprise Revenue Cycle operations. The role manages the operational performance of assigned programs, develops and monitors key performance metrics, and creates plans to achieve targets in Revenue Cycle operations and service line support. It coordinates activities to improve Revenue Cycle integration, efficiency, and analytics across programs and facilities; reports performance to Enterprise Revenue Cycle Operations; and maintains program budgets, timelines, and implementation plans. The position partners with Revenue Cycle Operations leadership to identify and prioritize quarterly strategic projects. It leads strategic initiatives and support-services integration from inception through implementation, serving as a liaison among Patient Access, Clinical Operations, Managed Care, Business Development, Finance, Enterprise Business Intelligence, the Transformation Office, and operational leads. It also creates project plans, schedules, and budgets; manages implementation tasks; and establishes routine reporting and templates across Support Operations. The role leads project management for assigned initiatives, works with end users to define requirements, scope, budget, and timeframe, and prepares project scopes, schedules, and budget estimates for approval. It administers pre-project activities, implementation, performance reporting, and post-implementation review; conducts quality assurance inspections; monitors schedules and budget impacts; communicates status; and implements controls and monitoring to ensure project benefits and service-level objectives are achieved.

Requirements

Bachelor’s degree in Public Health or Business Administration.
Three additional years of experience, in addition to the minimum experience requirement, may substitute for the minimum education requirement.
Two years of experience working in property management, healthcare, or hospital operations.

Nice To Haves

Master’s degree preferred.
Experience in hospital and/or ambulatory operations preferred.
Project management experience preferred.

Responsibilities

Manage the operational performance of assigned programs.
Develop and monitor key performance metrics.
Develop and implement plans to achieve targets in Revenue Cycle operations and service line support.
Coordinate operational activities to improve Revenue Cycle integration, efficiency, and analytics across programs and facilities.
Routinely report performance to Enterprise Revenue Cycle Operations.
Develop and maintain program budgets, timelines, and implementation plans.
Partner with Revenue Cycle Operations leadership to identify and prioritize strategic projects each quarter.
Lead strategic initiatives and support-services integration initiatives from inception through implementation.
Liaise with Patient Access, Clinical Operations, Managed Care, Business Development, Finance, Enterprise Business Intelligence, the Transformation Office, and operational leads to achieve objectives.
Create and execute project plans, timelines, and budgets.
Manage daily implementation tasks for initiatives.
Establish routine reporting and templates for Support Operations.
Lead all project management aspects of assigned initiatives.
Work with end users to determine project requirements, available budget, and timeframe.
Develop draft project scope, schedule, and budget estimates and present them for approval.
Administer pre-project activities, implementation, performance reporting, and post-implementation review.
Ensure adherence to project scope, financial targets, and schedules.
Perform quality assurance inspections to ensure project specifications are met.
Monitor activity schedules, schedule changes, causes, and budget impacts.
Communicate project status and facilitate communication among involved parties.
Define and implement controls to ensure project benefits are realized.
Conduct post-implementation monitoring of relevant financial and performance metrics and service-level agreements.