Manager - Revenue Cycle

Singing River Health System•Pascagoula, MS

10d•Hybrid

About The Position

The Manager, Revenue Cycle leads and manages the daily operations of Revenue Cycle, including planning, organizing, staffing, directing, and controlling functions across assigned departments or work units. The manager ensures that work-unit policies, procedures, and practices comply with Singing River Health System patient-care standards and applicable accrediting and regulatory requirements, while maintaining high-quality services and product delivery. The role assists with directing and managing implementation and maintenance of clinical and revenue-cycle computer applications. It serves as a liaison between end users and Information Systems staff and performs in-depth analysis of data models, data collection, reports, and technical issues related to business analytics and financial software. The manager maintains knowledge of human-computer interfaces, applied informatics, meaningful use, knowledge management, leadership support, socio-technical issues, informatics research, and workflow analysis. Under the direction of the Director of Applications & Reporting, the manager works collaboratively with senior leadership, nurse management, ancillary leadership, IT leadership, and other disciplines. The role also acts as a mentor, advocate, liaison, educator, resource, and troubleshooter. All duties must comply with Singing River Health System procedures and policies and applicable accreditation and governing guidance.

Requirements

Bachelor’s degree in Healthcare, Business Administration, Information Systems, Computer Science, or a related field.
Current Epic module certification at or within 90 days of the job start, including required continuing education.
Complete appropriate de-escalation training by the end of the 90-day position orientation.
At least five years of experience developing, implementing, operating, or maintaining information systems in an integrated healthcare delivery system, including hospitals and/or clinics.
Previous installation experience with healthcare systems databases and interfaces in hospitals and/or clinics, or with a healthcare system vendor.
Experience leading teams and ability to manage personnel and projects effectively.
At least two years of experience in a leadership capacity.
Current Mississippi state licensure to practice as appropriate in the relevant field, such as nursing or respiratory therapy.
Proficient computer and keyboard skills and ability to use office technology, including telephone, fax, MS Outlook, and Word.
Strong written and verbal communication, customer service, professional etiquette, decision-making, attention to detail, and multitasking skills.
Ability to work under pressure, meet deadlines, maintain collaborative working relationships, and handle high-stress situations.
Ability to demonstrate appropriate clinical judgment and apply appropriate professional skills to patients of all ages.

Nice To Haves

Master’s degree in Business Administration or Health Administration.
Various Epic certifications.
Project Management Professional (PMP) certification from the Project Management Institute.
Experience leading Epic teams.

Responsibilities

Lead, oversee, and manage daily Revenue Cycle operations.
Plan, organize, staff, direct, and control functions within assigned departments or work units.
Ensure work-unit policies, procedures, and practices comply with patient-care standards and applicable accrediting and regulatory requirements.
Maintain the quality of services and product delivery across each work unit.
Assist with directing and managing implementation and maintenance of clinical and revenue-cycle computer applications.
Serve as a liaison between end users and Information Systems staff.
Analyze data models, data collection, reports, and technical issues associated with business analytics and financial software.
Work collaboratively with senior leadership, nurse management, ancillary leadership, IT leadership, and other disciplines.
Act as a mentor, advocate, liaison, educator, resource, and troubleshooter to coordinate work across these groups.
Supervise assigned Leads and Analysts within Revenue Cycle cost centers.