Manager - Revenue Cycle

Singing River Health System•Pascagoula, MS

11d•Hybrid

About The Position

The Manager, Revenue Cycle leads and oversees daily Revenue Cycle operations, including planning, organizing, staffing, directing, and controlling functions within assigned departments or work units. The manager ensures work-unit policies, procedures, and practices comply with patient care standards and applicable accrediting and regulatory requirements, and that services and products are delivered at the highest quality. The role assists with directing and managing implementation and maintenance of clinical and revenue cycle computer applications, serving as a liaison between end users and Information Systems staff. It performs in-depth analysis of data models and data collection, creates reports, and addresses technical issues involving business analytic and financial software. The manager maintains knowledge of human-computer interfaces, applied informatics, meaningful use, knowledge management, leadership support, socio-technical issues, informatics research, and workflow analysis. In a cooperative and consultative relationship with senior, nursing, ancillary, and IT leadership and other disciplines, the manager acts as a mentor, advocate, liaison, educator, resource, and troubleshooter. Duties are performed in accordance with Singing River Health System policies and procedures and applicable accreditation and healthcare guidance. The position is based at Singing River Pascagoula Hospital, onsite with some hybrid work available. The scheduled shift is Monday through Friday, 8:00 a.m. to 5:00 p.m.; after-hours and weekend work may be required.

Requirements

Bachelor’s degree in Healthcare, Business Administration, Information Systems, Computer Science, or a related field.
Current Mississippi State licensure to practice as appropriate in the field, such as nursing or respiratory therapy.
Current certification(s) in an Epic module at or within 90 days of job start, with required continuing education completed.
Complete the appropriate level of de-escalation training by the end of position orientation (90 days).
At least five years of experience developing, implementing, operating, or maintaining information systems in an integrated healthcare delivery system, including hospitals and/or clinic settings.
Previous installation experience with healthcare systems databases and interfaces in hospitals and/or clinic settings, or with a healthcare system vendor.
Experience leading teams and the ability to manage personnel and projects effectively.
At least two years of experience in a leadership capacity.
Strong written and verbal communication skills; ability to communicate information in person and by telephone.
Ability to make decisions and assessments, work under pressure, meet deadlines, pay close attention to detail, and multitask in complex situations.
Ability to maintain collaborative and respectful working relationships.
Superior customer service skills and professional etiquette.
Proficient computer and keyboard skills, including use of office technology, MS Outlook, and Word.
Ability to demonstrate appropriate clinical judgment and apply professional skills to a patient population of all ages.
Ability to work assigned schedules, including schedule changes for off days, shifts, or weekends as hospital needs require.

Nice To Haves

Master’s degree in Business Administration or Health Administration.
Various Epic certifications or Project Management Professional (PMP) certification from the Project Management Institute.
Experience leading Epic teams.

Responsibilities

Lead, oversee, and manage the daily operations of Revenue Cycle.
Plan, organize, staff, direct, and control functions within assigned departments or work units.
Ensure work-unit policies, procedures, and practices comply with patient care standards and applicable accrediting and regulatory requirements.
Maintain the highest quality of services and product delivery in each work unit.
Assist with directing and managing implementation and maintenance of clinical and revenue cycle computer applications.
Serve as a liaison between end users and Information Systems staff.
Analyze data models and data collection, create reports, and address technical issues associated with business analytic and financial software.
Work cooperatively and consultatively with senior leadership, nurse management, ancillary leadership, IT leadership, and other disciplines.
Act as a mentor, advocate, liaison, educator, resource, and troubleshooter.
Supervise assigned Leads and Analysts within Revenue Cycle cost centers.