Front End Manager
About The Position
The Front End Manager supervises the store’s front-end operations and team, including cashiers, courtesy clerks, fuel associates, and the computer room operator. The role supports efficient, courteous customer service and fast-moving checkout lines while maintaining security and accountability for cash, deposits, safe funds, and related procedures. The manager also oversees front-end housekeeping, supplies, customer-service-area inventory, associate breaks and lunches, and compliance with company policies and applicable laws. Other duties may be assigned as needed. The position requires attending onsite work during scheduled shifts. Food City describes itself as a privately held, family-owned company focused on serving its communities and offers flexible schedules.
Requirements
- Must be at least 18 years of age.
- Ability to meet standard physical and mental demands.
- Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks.
- Ability to maintain daily contact and interaction with individuals at various levels.
- Ability to attend onsite work during scheduled shifts and adhere to company time and attendance policies.
Responsibilities
- Promote and maintain efficient, courteous customer service and enforce the policy of having no more than two customers waiting in line.
- Supervise and monitor front-end functions and front-end associates, including cashiers, courtesy clerks, fuel associates, and the computer room operator; coordinate lane pick-ups.
- Maintain the security of safe and change funds, count the safe during scheduled shifts, keep safes locked, safeguard entrusted combinations and keys, and ensure funds are maintained and secured.
- Ensure cash, deposits, and pick-ups are handled properly; cash and approve checks; monitor check-cashing and tendering; verify funds received from the bank or armored car services; and follow banking and armored-car procedures.
- Monitor and enforce coupon-handling procedures and promote use of ValuCard.
- Monitor supply usage and maintain good housekeeping on the front end, including check stands, store fronts, shopping carts, and the parking lot; maintain an adequate number of carts at the front end.
- Know and enforce company dress-code policies, including proper use of name tags.
- Follow company policies and procedures for rental equipment.
- Know, follow, and enforce applicable laws and company procedures concerning sales of alcoholic beverages, tobacco, and other age-restricted products; WIC and EWIC processing; child labor; and anti-money-laundering and money-service-business compliance.
- Maintain and enforce procedures for charge accounts, debit and credit cards, EFS, EBT, gift cards, EWIC, and tax-exempt transactions.
- Assist in maintaining appropriate inventory levels for items in the customer-service area and candy racks.
- Follow procedures for two-party checks and authorized payroll checks, including check fees.
- Follow procedures for money transfers, money orders, postage stamps, coin machines, hunting and fishing licenses, rentals, promotional tickets, and lottery and lotto tickets.
- Ensure front-end associates take scheduled breaks and lunches.
- Answer and facilitate incoming phone calls.
- Assist in administering weekly produce tests to authorized cash-register operators.
- Help keep checkout lines moving and assist cashiers with unloading the bottoms of shopping carts.
Benefits
- 401(k) with company match
- Employee Stock Ownership Plan
- Weekly paychecks with direct deposit
- Company-paid life and disability insurance
- Medical plan with wellness benefits
- Dental plan
- Paid holidays
- Paid vacations
- Associate offers
- Flexible schedules
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
