Front End Manager
About The Position
The Front End Manager supervises the store’s front-end operations and associates, including cashiers, courtesy clerks, fuel associates, and the computer room operator. The role is responsible for courteous customer service, efficient checkout lines, cash and fund security, compliance with company procedures and applicable laws, and maintaining a clean, well-stocked front end. The manager also coordinates lane pick-ups, supports associates and customers, and performs other duties as assigned. The position requires on-site attendance during scheduled shifts and interaction with individuals at various levels. Food City describes itself as a privately held, family-owned company focused on serving its communities and offers flexible schedules for associates.
Requirements
- Must be at least 18 years of age.
- Ability to meet standard physical and mental demands.
- Ability to understand and follow verbal and/or written instructions and perform routine and repetitive tasks.
- Ability to maintain constant contact and interaction with various levels of individuals on a daily basis.
- Ability to attend on-site work during scheduled shifts and adhere to company time and attendance policies.
Responsibilities
- Promote courteous customer service and ensure the policy of no more than two customers waiting in line is followed.
- Supervise and monitor front-end operations, cashiers, courtesy clerks, fuel associates, and the computer room operator; coordinate lane pick-ups.
- Maintain security of safes, change funds, cash, deposits, pick-ups, combinations, keys, and numbers; count the safe during scheduled shifts and verify funds received from banks or armored car services.
- Cash and approve checks and monitor check-cashing and tendering procedures, including procedures for two-party checks and authorized payroll checks and fees.
- Promote use of ValuCard and monitor and enforce coupon-handling procedures.
- Monitor supply usage and maintain cleanliness and housekeeping on the front end, store fronts, check stands, shopping carts, and parking lot; keep adequate carts available.
- Enforce company dress code policies, including proper use of name tags.
- Follow policies and procedures for rental equipment, banking, and armored car services.
- Follow and enforce applicable laws and company procedures regarding age-restricted products, WIC and EWIC, child labor, anti-money laundering, and money service business compliance.
- Maintain and enforce procedures for charge accounts and debit, credit, EFS, EBT, gift card, EWIC, and tax-exempt transactions.
- Assist in maintaining inventory levels for items in the customer service area and candy racks.
- Follow procedures for money transfers, money orders, postage stamps, coin machines, hunting and fishing licenses, rentals, promotional tickets, and lottery/lotto tickets.
- Ensure front-end associates take scheduled breaks and lunches.
- Answer and facilitate incoming phone calls.
- Assist with weekly produce tests for authorized cash register operators, keep checkout lines moving, and help cashiers unload the bottoms of shopping carts.
- Perform other duties as assigned.
Benefits
- 401(k) with company match
- Employee Stock Ownership Plan
- Weekly paychecks with direct deposit
- Company-paid life and disability insurance
- Medical plan with wellness benefits
- Dental plan
- Paid holidays
- Paid vacations
- Associate offers
- Flexible schedules
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
