Front End Manager
About The Position
The Front End Manager supervises the overall front-end operation, including cashiers, courtesy clerks, fuel associates, and the computer room operator. The role helps maintain courteous customer service and efficient checkout lines while coordinating lane pick-ups and ensuring associates take scheduled breaks and lunches. The manager is responsible for securing and accounting for store funds, safes, deposits, cash pick-ups, and bank or armored-car transactions. The position also oversees proper handling of checks, coupons, payment methods, money services, rental equipment, and age-restricted products. The manager maintains front-end housekeeping and supplies, supports inventory in the customer-service area and candy racks, answers incoming calls, and ensures compliance with applicable laws and company procedures, including AML/MSB, WIC/EWIC, child-labor, and banking requirements. Other duties may be assigned as needed.
Requirements
- Must be at least 18 years of age.
- Ability to meet standard physical and mental demands.
- Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks.
- Ability to interact regularly with individuals at various levels.
- Ability to attend on-site work during scheduled shifts and adhere to company time-and-attendance policies.
Responsibilities
- Promote and maintain efficient, courteous customer service and ensure the policy of no more than two customers waiting in line is followed.
- Supervise and monitor all front-end functions, cashiers, courtesy clerks, fuel associates, and the computer room operator; coordinate lane pick-ups.
- Maintain security of safes and change funds, count the safe during scheduled shifts, secure combinations and keys, and ensure funds are properly maintained.
- Ensure cash, deposits, pick-ups, and funds received from banks or armored-car services are handled and verified according to company procedures.
- Cash and approve checks and monitor check-cashing and tendering procedures, including two-party and authorized payroll checks and applicable fees.
- Promote ValuCard use and monitor and enforce coupon-handling procedures.
- Monitor supply usage and maintain front-end housekeeping, including clean check stands and store fronts, clean carts, and a debris-free parking lot; ensure enough carts are available.
- Enforce company dress-code policies, including proper name-tag use.
- Follow policies and procedures for rental equipment and for charge accounts, debit/credit/EFS/EBT/gift cards, EWIC, and tax-exempt transactions.
- Know and enforce laws and company procedures regarding the sale of alcoholic beverages, tobacco, and other age-restricted products; WIC/EWIC; child labor; and AML/MSB compliance.
- Assist in maintaining appropriate inventory levels in the customer-service area and candy racks.
- Follow procedures for banking, armored-car services, money transfers, money orders, postage stamps, coin machines, hunting and fishing licenses, rentals, promotional tickets, and lottery/lotto tickets.
- Ensure front-end associates take scheduled breaks and lunches.
- Answer and facilitate incoming phone calls.
- Assist with weekly produce tests for authorized cash-register operators, keep checkout lines moving, and help cashiers unload the bottoms of shopping carts.
- Perform other duties as assigned.
Benefits
- 401(k) with company match
- Employee Stock Ownership Plan
- Weekly paychecks with direct deposit
- Company-paid life and disability insurance
- Medical plan with wellness benefits
- Dental plan
- Paid holidays
- Paid vacations
- Associate offers
- Flexible schedules
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
