Front End Manager
About The Position
The Front End Manager supervises the store’s front-end operations and associates, including cashiers, courtesy clerks, fuel associates, and the computer room operator. The role promotes courteous customer service and efficient checkout lines while ensuring cash, deposits, safe funds, and other financial transactions are handled securely and according to company procedures. The manager enforces company policies and applicable laws covering areas such as age-restricted products, WIC/EWIC, payment methods, check processing, money services, banking, child labor, and anti-money laundering compliance. The position also supports front-end cleanliness, supply and inventory needs, associate breaks and lunches, customer calls, and other duties as assigned. The role requires on-site attendance during scheduled shifts and the ability to meet standard physical and mental demands. Food City describes itself as a privately held, family-owned company and offers flexible schedules.
Requirements
- Must be at least 18 years of age.
- Ability to meet standard physical and mental demands.
- Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks.
- Ability to interact and maintain contact with individuals at various levels on a daily basis.
- Ability to attend on-site work during scheduled shifts and adhere to company time and attendance policies.
Responsibilities
- Promote courteous customer service and ensure the policy of no more than two customers waiting in line is followed.
- Supervise and monitor front-end operations and cashiers, courtesy clerks, fuel associates, and the computer room operator; coordinate lane pick-ups.
- Maintain the security of safes, change funds, combinations, keys, and entrusted numbers; count the safe during scheduled shifts and keep safes locked.
- Ensure cash, deposits, pick-ups, and funds received from banks or armored car services are handled and verified according to company procedures.
- Cash and approve checks, monitor check-cashing and tendering procedures, and enforce procedures for two-party and authorized payroll checks, including fees.
- Promote ValuCard and monitor and enforce coupon-handling procedures.
- Monitor supply usage and assist in maintaining inventory levels for customer-service items and candy racks.
- Maintain front-end housekeeping, including clean check stands and store fronts, clean and litter-free shopping carts, and a debris-free parking lot; keep adequate carts at the front end.
- Enforce company dress-code policies, including proper use of name tags.
- Follow procedures for rental equipment and enforce applicable laws and company policies for age-restricted products, WIC/EWIC, payment methods, and charge accounts.
- Follow and enforce procedures for banking, armored car services, money transfers, money orders, postage stamps, coin machines, hunting and fishing licenses, rentals, promotional tickets, and lottery/lotto tickets.
- Ensure front-end associates take scheduled breaks and lunches.
- Answer and facilitate incoming phone calls.
- Know, follow, and enforce company policies regarding child labor laws and anti-money laundering and money service business compliance.
- Assist in giving weekly produce tests to authorized cash register operators.
- Help keep checkout lines moving and assist cashiers with unloading the bottoms of shopping carts.
- Perform other duties as assigned.
Benefits
- 401(k) with company match
- Employee Stock Ownership Plan
- Weekly paychecks with direct deposit
- Company-paid life and disability insurance
- Medical plan with wellness benefits
- Dental plan
- Paid holidays
- Paid vacations
- Associate offers
- Flexible schedules
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
