Front End Manager
About The Position
The Front End Manager supervises the front end of the store, including cashiers, courtesy clerks, fuel associates, and the computer room operator. The role promotes courteous customer service and keeps checkout lines moving efficiently. It is responsible for handling and securing funds, enforcing procedures for cash, checks, banking, payment methods, and money services, and maintaining the front end’s cleanliness and supplies. The manager also ensures associates follow company policies and applicable laws, including requirements for age-restricted products, WIC and EWIC, child labor, and anti-money laundering compliance. Food City describes itself as a privately held, family-owned company focused on serving its communities and supporting associate involvement in local civic organizations. It offers flexible schedules and considers associates an important part of the company.
Requirements
- Must be at least 18 years of age.
- Ability to meet standard physical and mental demands.
- Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks.
- Ability to interact with individuals at various levels on a daily basis.
- Ability to attend on-site work during scheduled shifts and adhere to company time and attendance policies.
Responsibilities
- Promote and maintain efficient, courteous customer service, following the policy that no more than two customers should be waiting in line.
- Supervise and monitor front-end functions and all cashiers, courtesy clerks, and fuel associates.
- Supervise and monitor the computer room operator and coordinate lane pick-ups.
- Maintain the security of the safe and change funds, count the safe during scheduled shifts, keep safes locked, and safeguard entrusted combinations, keys, and numbers.
- Ensure cash, deposits, pick-ups, and funds received from the bank or armored car services are handled and verified according to company procedures.
- Cash and approve checks, and monitor check-cashing and tendering procedures.
- Promote use of ValuCard and monitor and enforce coupon-handling procedures.
- Monitor supply usage and maintain good housekeeping on the front end, including clean check stands and storefronts, clean and litter-free carts, and a debris-free parking lot with adequate carts available.
- Know and enforce company dress-code policies, including proper use of name tags.
- Follow policies and procedures for rental equipment.
- Know, follow, and enforce laws and company procedures for sales of alcoholic beverages, tobacco, and other age-restricted products; WIC and EWIC; Charge Accounts; Debit/Credit/EFS/EBT/Gift Cards/EWIC/Tax Exempt; and child labor.
- Assist in maintaining appropriate inventory levels in the customer service area and candy racks.
- Follow and enforce procedures for two-party checks, authorized payroll checks and fees, banking, and armored-car services.
- Follow procedures for money transfers, money orders, postage stamps, coin machines, hunting and fishing licenses, rentals, promotional tickets, and lottery/lotto tickets.
- Ensure front-end associates take breaks and lunches as scheduled.
- Answer and facilitate incoming phone calls.
- Assist in administering weekly produce tests to authorized cash-register operators.
- Help keep checkout lines moving and assist cashiers with unloading the bottoms of shopping carts.
- Know, follow, and enforce anti-money laundering policies and money service business compliance.
- Perform other duties as assigned.
Benefits
- 401(k) with company match
- Employee Stock Ownership Plan
- Weekly paychecks with direct deposit
- Company-paid life and disability insurance
- Medical plan with wellness benefits
- Dental plan
- Paid holidays
- Paid vacations
- Associate offers
- Flexible schedules
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
