Front End Manager
About The Position
The Front End Manager supervises and monitors all front-end functions and associates, including cashiers, courtesy clerks, fuel and video associates, and the computer room operator. The role promotes courteous customer service, efficient checkout operations, and a clean, well-stocked front end. The position is responsible for safeguarding and accounting for store funds, including safe and change funds, deposits, bank receipts, and cash pickups. It oversees check cashing and tendering, coupon handling, banking and armored car procedures, and compliance with policies for payment methods, tax-exempt orders, WIC checks, and two-party and payroll checks. The manager also enforces applicable laws and company procedures for regulated products and services, including alcohol, tobacco, lottery and lotto tickets, money orders, stamps, licenses, rentals, and promotional tickets. The Front End Manager coordinates lane pickups and phone calls, ensures associates take scheduled breaks and lunches, helps keep checkout lines moving, and assists with associate training and cart unloading. The role also monitors supply usage, helps maintain inventory in the customer service area and candy racks, logs UPS deliveries, and performs other duties as needed.
Responsibilities
- Promote and maintain efficient, courteous customer service.
- Supervise and monitor front-end functions and associates, including cashiers, courtesy clerks, fuel and video associates, and the computer room operator.
- Coordinate lane pickups and maintain security of safe and change funds, including counting the safe during scheduled shifts.
- Enforce safe-security procedures and safeguard safe combinations, keys, and numbers.
- Ensure cash, deposits, pickups, and funds received from the bank are handled and secured according to company procedures.
- Cash and approve checks and monitor check-cashing and tendering procedures.
- Promote ValuCard use and monitor coupon-handling procedures.
- Monitor supply usage and promote good housekeeping on the front end.
- Keep an adequate number of shopping carts on the front end.
- Enforce company dress code policies, including proper name-tag use.
- Ensure UPS deliveries are logged.
- Follow policies and procedures for rental equipment.
- Follow and enforce applicable laws and company policies for sales of alcoholic beverages, tobacco products, lottery and lotto tickets, and for handling WIC checks.
- Maintain and enforce procedures for charge accounts and debit, credit, EFS, EBT, and gift cards.
- Assist in maintaining proper inventory levels in the customer service area and candy racks.
- Maintain working knowledge of computer and check-lane recovery offline procedures.
- Follow procedures for two-party checks and authorized payroll checks, including check fees.
- Follow banking and armored car service procedures.
- Follow procedures for sales of money orders, postage stamps, Coinstar, hunting and fishing licenses, rentals, and promotional tickets.
- Ensure front-end associates take breaks and lunches as scheduled.
- Answer and facilitate incoming phone calls.
- Follow and enforce policies regarding tax-exempt orders and child labor laws.
- Assist with weekly produce tests for authorized cash register operators.
- Help keep checkout lines moving and assist cashiers with unloading the bottom of shopping carts.
- Perform other duties as assigned.
Benefits
- 401(k) with company match
- Employee Stock Ownership Plan
- Weekly paychecks with direct deposit
- Company-paid life and disability insurance
- Medical plan with wellness benefits
- Dental plan
- Paid holidays
- Paid vacations
- Associate offers
- Flexible schedules
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
