Front End Manager

Food City (K-VA-T Food Stores Inc)•Cleveland, TN

11d•Onsite

About The Position

The Front End Manager supervises the front end’s overall functions and its cashiers, courtesy clerks, fuel associates, and computer room operator. The role helps ensure efficient, courteous customer service, keeps checkout lines moving, and coordinates lane pick-ups. It is responsible for the security and handling of store funds, safe and change funds, deposits, checks, and banking procedures, while enforcing applicable company policies and legal requirements. The manager also supports front-end housekeeping, supply use, inventory levels in the customer service area and candy racks, associate breaks and lunches, and other operational needs. The position requires on-site attendance during scheduled shifts and the ability to meet standard physical and mental demands. Food City describes itself as a privately held, family-owned company committed to serving its communities and supporting associate involvement in local civic organizations. It offers flexible schedules and states that associates own over 13% of the company through its employee stock ownership plan.

Requirements

Must be at least 18 years of age.
Ability to meet standard physical and mental demands.
Ability to understand and follow verbal and/or written instructions and perform routine and repetitive tasks.
Ability to maintain constant daily contact and interaction with individuals at various levels.
Ability to attend on-site work during scheduled shifts and comply with company time and attendance policies.

Responsibilities

Promote and maintain efficient, courteous customer service, following the policy that no more than two customers wait in line.
Supervise and monitor front-end functions and cashiers, courtesy clerks, fuel associates, and the computer room operator; coordinate lane pick-ups.
Maintain security of the safe and change funds, count the safe during scheduled shifts, keep safes locked, and safeguard entrusted combinations, keys, and numbers.
Ensure cash, deposits, pick-ups, and funds received from banks or armored car services are handled and verified according to company procedures.
Cash and approve checks, monitor check-cashing and tendering, and enforce procedures for two-party checks and authorized payroll checks, including fees.
Promote use of ValuCard and monitor and enforce coupon-handling procedures.
Monitor supply usage and assist in maintaining appropriate inventory levels for items in the customer service area and candy racks.
Promote and maintain front-end cleanliness, including check stands, store fronts, shopping carts, and the parking lot; maintain an adequate number of carts at the front end.
Enforce company dress-code policies, including proper use of name tags.
Follow policies and procedures for rental equipment and for Charge Accounts, Debit/Credit/EFS/EBT/Gift Cards/EWIC/Tax Exempt.
Know, follow, and enforce applicable laws and company procedures concerning sales of alcoholic beverages, tobacco, and other age-restricted products; WIC and EWIC processing; child labor; and anti-money-laundering and money-service-business compliance.
Follow and enforce procedures for banking and armored car services and for the sale of money transfers, money orders, postage stamps, coin-machine services, hunting and fishing licenses, rentals, promotional tickets, and lottery/lotto tickets.
Ensure front-end associates take breaks and lunches as scheduled.
Answer and facilitate incoming phone calls.
Assist with weekly produce tests for authorized cash register operators, keeping checkout lines moving, and helping cashiers unload the bottoms of shopping carts.
Perform other duties as assigned.