Front End Manager
About The Position
The Front End Manager supervises the front end of the store, including cashiers, courtesy clerks, fuel associates, and the computer room operator. The role promotes efficient, courteous customer service and helps keep checkout lines moving. It is responsible for front-end cash handling and security, compliance with company policies and applicable laws, associate scheduling of breaks and lunches, and maintaining a clean, orderly customer service area. The manager also oversees procedures for payments, financial services, age-restricted products, WIC and EWIC, rentals, and other customer transactions. The position requires on-site attendance during scheduled shifts and regular interaction with customers and associates. Other duties may be assigned as needed.
Requirements
- Must be at least 18 years of age.
- Ability to meet standard physical and mental demands.
- Ability to understand and follow verbal and/or written instructions and perform routine, repetitive tasks.
- Ability to interact daily with individuals at various levels.
- Ability to attend on-site work during scheduled shifts and adhere to company time and attendance policies.
Responsibilities
- Promote and maintain efficient, courteous customer service, including following the policy of no more than two customers waiting in line.
- Supervise and monitor front-end functions and associates, including cashiers, courtesy clerks, fuel associates, and the computer room operator; coordinate lane pick-ups.
- Maintain security of safes and change funds, count the safe during scheduled shifts, keep safes locked, and protect entrusted combinations, keys, and numbers.
- Ensure cash, deposits, pick-ups, and funds received from banks or armored car services are handled and verified according to company procedures.
- Cash and approve checks, and monitor check-cashing and tendering procedures, including two-party checks and authorized payroll checks and fees.
- Promote ValuCard and enforce coupon-handling procedures.
- Monitor supply usage and maintain good housekeeping on the front end, including clean check stands and store fronts, clean carts, a debris-free parking lot, and adequate carts at the front end.
- Enforce the company dress code, including proper use of name tags.
- Follow policies and procedures for rental equipment, charge accounts, debit and credit cards, EFS, EBT, gift cards, EWIC, and tax-exempt transactions.
- Follow and enforce applicable laws and company procedures for alcoholic beverages, tobacco, age-restricted products, WIC and EWIC, child labor, anti-money laundering, and money service business compliance.
- Assist in maintaining inventory levels for items in the customer service area and candy racks.
- Follow banking and armored car procedures and procedures for money transfers, money orders, postage stamps, coin machines, hunting and fishing licenses, rentals, promotional tickets, and lottery or lotto tickets.
- Ensure front-end associates take breaks and lunches as scheduled.
- Answer and facilitate incoming phone calls.
- Assist in administering weekly produce tests to authorized cash register operators.
- Help keep checkout lines moving and assist cashiers with unloading the bottoms of shopping carts.
- Perform other duties as assigned.
Benefits
- 401(k) with company match
- Employee Stock Ownership Plan
- Weekly paychecks with direct deposit
- Company-paid life and disability insurance
- Medical plan with wellness benefits
- Dental plan
- Paid holidays
- Paid vacations
- Associate offers
- Flexible schedules
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
